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Guest Services Representative

2 months ago

Jacksonville, Florida, United States Embassy Suites - Jacksonville Full time
Job Overview

Embassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, personable, and service-focused Front Desk Agent. In this role, you will serve as the first point of contact for guests, ensuring a welcoming experience throughout their stay. This position encompasses various front desk responsibilities, including managing reservations, assisting guests, and handling phone inquiries.

Key Benefits
  • Comprehensive health, vision, and dental coverage
  • 401(k) retirement plan
  • Paid vacation and sick leave
  • Recognized holidays
  • Employee referral incentives
  • Career advancement opportunities
  • Discounted hotel rates for employees and their friends and family
  • Access to our Talent team for career development support
Primary Responsibilities
  • Utilize persuasive selling techniques to promote room bookings and additional hotel services, ensuring adherence to established procedures.
  • Adhere to all protocols regarding guest service, including check-in, reservations, check-out, special requests, and pre-registration.
  • Address guest inquiries or complaints promptly and courteously, offering alternative solutions when necessary.
  • Exhibit a strong commitment to guest satisfaction by being hospitable and accommodating.

Qualifications

  • A minimum of one year of experience in the hospitality industry is required.
  • Experience with PEP is preferred.
  • Proficiency in cash handling and credit card transactions.
  • Strong attention to detail.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Equal Employment Opportunity Statement

We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.