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Guest Services Representative

2 months ago

Jacksonville, Florida, United States Noble Suites Jacksonville Full time
Job Overview

As a Guest Services Representative, you will deliver exceptional front desk support to our esteemed guests at Noble Suites Jacksonville. Your role is crucial in ensuring a seamless check-in and check-out experience while managing guest accounts and payments with precision.

Key Responsibilities:

  • Welcome guests with a warm greeting, assisting them throughout their stay, including check-ins, check-outs, and room assignments.
  • Process payments accurately, verify billing details, and ensure secure transactions.
  • Maintain up-to-date knowledge of hotel policies, room rates, and available discounts to provide accurate information to guests.
  • Utilize hotel management software proficiently to manage reservations and guest records.
  • Provide guests with essential information about hotel amenities, services, and local attractions.
  • Keep meticulous records of room availability and guest accounts.
  • Handle guest inquiries and resolve complaints efficiently, escalating issues to management when necessary.
  • Coordinate with housekeeping and maintenance teams to address guest needs promptly.
  • Maintain cleanliness and organization in common areas, ensuring a welcoming environment.
  • Assist in laundry duties and ensure all areas are stocked and ready for guest use.
  • Act as Manager-on-Duty in the absence of senior management, ensuring smooth operations.

Essential Skills:

  • High school diploma or equivalent required.
  • 1-5 years of experience in guest services or hospitality preferred.
  • Strong computer skills with the ability to manage information accurately.
  • Professional demeanor and appearance.
  • Excellent interpersonal skills and the ability to handle challenging situations with patience.
  • Flexible availability to meet the needs of the hotel.

Physical Requirements:

This position requires the ability to stand, walk, and perform various physical tasks, including lifting items up to 50 lbs. Candidates should be prepared for a dynamic work environment that may involve exposure to various conditions.

We are committed to providing a high standard of service and ensuring guest satisfaction at all times.