Guest Services Representative

2 weeks ago


Jacksonville, Florida, United States Noble Suites Jacksonville Full time
Job Overview

The Guest Services Representative plays a crucial role in delivering exceptional front desk assistance to visitors at Noble Suites Jacksonville. This position is responsible for managing guest interactions, ensuring smooth check-in and check-out processes, and handling financial transactions with accuracy and efficiency.

Key responsibilities include:

  • Welcoming guests warmly and assisting with their check-in and check-out procedures.
  • Registering guests, assigning rooms, and issuing room keys/cards.
  • Maintaining accurate records of room occupancy and guest accounts.
  • Processing reservations and managing any changes or cancellations as needed.
  • Collecting payments, verifying billing information, and ensuring secure transactions.

To maintain high standards of service, the Guest Services Representative will:

  • Ensure all interactions are courteous and professional, contributing to guest satisfaction and loyalty.
  • Keep the lobby and public areas clean and welcoming, including restrooms and laundry services.
  • Respond promptly to emergency situations, coordinating with appropriate personnel.
  • Assist with inventory management to ensure necessary supplies are available.

Essential Skills:

  • Strong communication skills to convey information clearly and effectively.
  • Dependability and reliability in attendance and task completion.
  • Integrity and professionalism in all interactions.
  • Ability to adapt to changing circumstances and maintain a positive attitude.

Qualifications:

  • High school diploma or equivalent required.
  • 1-5 years of experience in guest services or hospitality preferred.
  • Proficient in computer systems and software relevant to hotel operations.
  • Ability to handle challenging situations with patience and a friendly demeanor.
  • Flexible availability to meet the needs of the hotel.

This role is vital to ensuring a pleasant experience for all guests at Noble Suites Jacksonville, where quality service is our priority.



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