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Guest Services Representative

2 months ago

Jacksonville, Florida, United States Embassy Suites - Jacksonville Full time
Job Overview

Embassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, personable, and service-focused Guest Services Representative to become a vital part of our team. In this role, you will serve as the primary point of contact for guests during their stay, ensuring a seamless experience from check-in to check-out.

Key Responsibilities
  • Utilize effective selling techniques to promote room bookings and additional hotel services, enhancing guest satisfaction.
  • Adhere to established protocols for guest service, including check-in, reservations, check-out, and handling special requests.
  • Address guest inquiries and concerns promptly and courteously, providing alternative solutions when necessary.
  • Exhibit a strong commitment to guest service by being welcoming and accommodating at all times.
Qualifications
  • A minimum of one year of experience in the hospitality industry is required.
  • Previous experience with PEP systems is preferred.
  • Proficient in cash handling and credit card transactions.
  • Strong attention to detail is essential.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits
  • Comprehensive health, vision, and dental insurance.
  • 401(k) retirement plan.
  • Paid vacation and sick leave.
  • Paid holidays.
  • Employee referral program.
  • Opportunities for career advancement.
  • Hotel discounts for employees and their friends and family.
  • Access to our Talent team for career development support.
Equal Employment Opportunity

We are proud to be an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.