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Guest Services Representative

2 months ago

Jacksonville, Florida, United States Embassy Suites Full time

Embassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, friendly, and service-focused Front Desk Agent to enhance our guest experience.

As a Front Desk Agent, you will be the first point of contact for guests, responsible for managing all front desk operations, including handling reservations, providing guest services, and managing phone inquiries. The ideal candidate will possess a warm demeanor, a strong customer service orientation, and a good understanding of the local area.

Benefits

  • Comprehensive health, vision, and dental insurance
  • 401(k) retirement plan
  • Paid vacation and sick leave
  • Paid holidays
  • Employee referral incentives
  • Career advancement opportunities
  • Discounted hotel stays for you and your loved ones
  • Access to our Talent team for career development support
Key Responsibilities
  • Utilize effective selling techniques to promote room bookings and additional hotel services, adhering to established procedures.
  • Ensure compliance with guest service protocols, including check-in, reservations, check-out, special requests, and pre-registration.
  • Address guest inquiries or complaints promptly and courteously, offering alternative solutions when necessary.
  • Exhibit a strong commitment to guest satisfaction through hospitable and accommodating service.
Qualifications
  • A minimum of one year of experience in the hospitality industry is required.
  • Preferred experience with PEP.
  • Proficient in cash handling and credit card transactions.
  • Strong attention to detail.
  • Willingness and flexibility to work various shifts, including evenings, weekends, and holidays.
EEO Statement

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.