Systems Support Specialist
2 weeks ago
Key Responsibilities:
- Manage client agreements by performing preventive maintenance visits, documenting observations, and providing on-site assistance as necessary.
- Guarantee that client systems are consistently updated with the latest software, patches, and hardware enhancements.
- Develop upgrade strategies for systems and present these plans to clients.
- Comply with all technical standards and tools for Global Services.
- Evaluate the technical components of client orders and any proposed requests.
- Identify technical risks associated with expansion initiatives and upgrades.
- Engage in technical training related to systems, applications, safety, and more.
- Support the Sales team in securing contracts and service agreements as required.
- Uphold contractual commitments on significant projects and ensure client satisfaction.
- Oversee technical elements of projects, from specifications to testing and commissioning.
- Conduct system evaluations, factory acceptance tests, and prepare necessary documentation.
- Collaborate with manufacturing to address product-related challenges.
Qualifications for Success:
- Bachelor's degree in Engineering, Engineering Technology, Computer Science, or Process Control (preferred).
- At least 2 years of experience with Foxboro IA or Triconex systems.
- Capability to install hardware, configure software, and troubleshoot technical issues.
- Understanding of products and services in the Oil & Gas, Power Generation, and Chemical sectors.
- Familiarity with HMI software, DCS systems, and field instrumentation.
- Knowledge of Foxboro and Wonderware systems.
- Team-oriented with leadership attributes and a willingness to travel.
- Strong analytical, logical, and interpersonal abilities.
- Detail-oriented, innovative, and forward-thinking.
- Excellent communication skills, particularly in diverse cultural environments.
Required Knowledge:
- Proficiency in Microsoft Office, Windows, Unix, DCS, PLCs, and Networking.
Travel Requirement: Willingness to travel up to 50%, including occasional overnight stays.
Why Join Us?
Schneider Electric is at the forefront of digital transformation in energy management and automation. Our solutions foster safe, efficient, and sustainable energy usage worldwide, contributing to a viable and productive global economy.
Key Facts about Schneider Electric:
- €34 billion in global revenue.
- Operations in over 100 countries.
- 45% of revenue derived from IoT.
- 5% of revenue allocated to R&D.
Please ensure that all applications are submitted online for consideration. This job posting will remain open until filled.
Schneider Electric is an equal opportunity employer, committed to providing fair employment opportunities to all individuals, regardless of background.
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