Facilities Operations Manager

2 weeks ago

Phoenix, Arizona, United States Adelante Healthcare Full time
Job Overview

Location
Adelante Healthcare Center Support Office

Employment Type
Full Time

Education Requirement
High School Diploma from an accredited institution

Industry
Healthcare

Position Summary

The Facilities Operations Manager is responsible for overseeing the daily maintenance operations and managing facilities personnel. This role involves monitoring service requests related to facilities and ensuring their completion within set timelines and quality benchmarks. The manager will also schedule and oversee preventative maintenance tasks while ensuring a safe and efficient work environment. Responsibilities extend to managing all aspects of building and grounds maintenance, including mechanical, janitorial, electrical, plumbing, HVAC, safety, and medical waste management across all facilities.

Key Responsibilities

Leadership Expectations
Every leader at Adelante Healthcare is expected to enhance the performance and contributions of each team member. This includes setting clear performance goals, providing continuous feedback and coaching, and conducting regular performance assessments. Leaders should exemplify a commitment to quality, patient safety, employee engagement, and uphold the highest standards of integrity and professionalism.

Core Values
  • Compassion
  • Excellence
  • Integrity
  • Learning
  • Respect
  • Sustainability
Essential Skills and Experience
  • Minimum of three (3) years in facilities or maintenance roles; or an equivalent combination of experience, training, and education.
  • High School Diploma or GED from an accredited institution is mandatory.
  • Familiarity with facilities planning and construction management processes.
  • Ability to diagnose issues and recommend solutions for basic mechanical systems.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Understanding of Health Safety and OSHA regulations.
  • Strong interpersonal skills to interact effectively with clients, colleagues, vendors, and the public.
  • Excellent command of business English, including spelling and punctuation, alongside strong oral and written communication skills.
  • Ability to work independently, adapt to changing situations, and apply critical thinking and decision-making skills.
  • Knowledge of Joint Commission and Environment of Care standards.
  • Valid Arizona Driver's License and current auto insurance.
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for specialty behavioral health locations.
Technical Responsibilities
  • Serve as the primary contact for site administration, contractors, and property management regarding building maintenance, including electrical, plumbing, HVAC, and general upkeep.
  • Coordinate and oversee repairs and general maintenance tasks, including replacing light bulbs and air filters.
  • Assist in managing non-clinical supplies and equipment inventory for all facilities.
  • Review work requests and propose alternatives; visit sites to confirm completed work or assess status.
  • Conduct routine inspections of facilities for deficiencies, safety hazards, and code violations.
  • Recommend specifications for products and equipment based on site assessments.
  • Ensure timely service delivery through consistent communication with vendors and sites.
  • Solicit bids and manage work requests assigned to external vendors, following up on maintenance jobs and open work orders.
  • Complete monthly tracers in line with Joint Commission EOC standards.
  • Collaborate with the facilities manager and technicians to address findings from monthly tracers.
  • Schedule and coordinate work requests, acting as a liaison with requesting departments.
Administrative Duties
  • Maintain documentation files related to facilities management.
  • Organize daily work activities and schedules for technicians, providing coverage as needed.
  • Review and approve timesheets for facilities technicians.
  • Maintain accurate attendance records for technicians.
  • Participate in recruitment, interviewing, orientation, training, and mentoring of staff.
  • Ensure timely updates and completion of all service tickets.
  • Assist in validating work records/orders executed by technicians.
  • Monitor and schedule preventive maintenance activities for facilities.
  • Manage facility door keys and security badge access at assigned sites.
  • Establish best practices for site assessments and work orders.
  • Stay informed about the facilities management industry through trade publications and seminars.
  • Initiate coaching and collaborate with senior management on corrective action issues.
  • Engage with vendors and attend vendor-sponsored events as directed.
Additional Responsibilities
  • Provide support and guidance to facility technicians during regular, on-call, or emergency situations.
  • Travel to multiple company locations as required during regular work hours and weekends.
  • Maintain cleanliness and regular maintenance of assigned company vehicles.
  • Utilize mobile devices for business communications as necessary.
  • Submit purchase receipts in a timely manner.
  • Perform other duties as assigned.
Commitment to Quality Care

All employees are responsible for fostering interdisciplinary communication and collaboration to enhance the quality of care across the healthcare system. A supportive environment that engages patients and co-workers in a team-based model is essential for promoting wellness and improving health outcomes.

Compliance and Conduct

All employees must adhere to Adelante Healthcare's standards, including its Compliance Program and Standards of Conduct, and report any conduct that may violate legal or compliance requirements. Compliance will be considered in regular performance evaluations.

Physical Requirements and Work Environment

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Physical Demands: The employee may be required to sit for extended periods, stand, walk, use hands to handle objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and manage stress related to job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally lift or move up to 50 pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing duties, the employee may be exposed to varying weather conditions when traveling to different clinic sites. The noise level is typically moderate, and the employee may encounter health hazards when working in clinical areas.

As with any role, responsibilities may evolve over time. While efforts will be made to keep job-related information current, this description is not exhaustive, and Adelante Healthcare reserves the right to revise job duties as business needs arise.

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