Customer Care Agent
2 weeks ago
Compensation:
$20.35 per hour / $41,005.25 annually
At ZipRecruiter, we believe in fostering growth, both for our employees and our clients. If you are someone who enjoys problem-solving and assisting others, you may find a rewarding career with us.
Your Role:
As a Customer Service Representative, you will be the initial point of contact for our valued clients. Your responsibilities will include:
- Addressing inquiries related to billing
- Facilitating policy modifications
- Offering tailored recommendations
Growth Opportunities:
Many of our associates experience a base salary increase of 10% within their first year, with top performers seeing increases of up to 15%.
Qualifications & Skills:
To thrive in this role, you should possess:
- A proven track record of delivering outstanding customer service
- Strong communication skills, with an emphasis on listening and empathy
- The ability to excel in a dynamic, high-volume call center environment
- A willingness to learn and adapt to new challenges
- A receptive attitude towards feedback for personal and professional growth
- Proficient computer and multitasking abilities
- A minimum of a high school diploma or equivalent
Employee Benefits:
As part of our team, you will have access to our comprehensive Total Rewards Program, which includes:
- Comprehensive Medical, Dental, and Vision Insurance with no waiting period
- Paid Time Off, including Vacation, Sick, and Parental Leave
- 401(k) Retirement Plan
- Tuition Reimbursement
- Paid Training and Licensing Opportunities
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