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Customer Service Representative

2 months ago

Coronado, California, United States Jack Dale - State Farm Agency Full time
Job Opportunity

**About Us**

At Jack Dale - State Farm Agency, we are seeking a highly motivated and customer-focused individual to join our team as a Licensed Insurance Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities

  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and reports, ensuring timely and thorough updates to management.
  • Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.

Requirements

  • Property & Casualty license (required)
  • Life and Health license (required or must be able to obtain)
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Self-motivated and proactive approach to problem-solving, with a focus on delivering exceptional customer service.
  • Ability to learn and adapt to new systems and technologies, with a willingness to continuously improve skills and knowledge.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for growth and advancement within our agency.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Professional development and training opportunities to enhance skills and knowledge.