Office Administrator: Scheduling Coordinator
5 days ago
We are seeking an experienced Scheduling Coordinator to join our team at Comfort Keepers 521 in Coronado, CA. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the highest quality of care for our clients.
Key Responsibilities- Scheduling and Coordination: Schedule shifts and hours in advance, coordinating caregiver qualifications and availability to meet client needs.
- Scheduling Issues Resolution: Identify and address scheduling issues, using independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
- Work Schedule Management: Manage work/schedule priority based on client/business needs, engaging the proper resources to develop an effective and efficient schedule.
- Staffing and Recruitment: Assist with active recruitment, hiring, training, and retention of caregiving staff.
- Compliance and Administration: Assist HR to ensure compliance requirements for caregiver staff are met and maintained, including state-specific regulations and company policies.
- Collaboration and Communication: Work collaboratively with the Client Care Coordinator, HR, and Sales teams to ensure a platinum experience for clients and highly motivated, engaged caregivers.
- Education and Experience: High school diploma and 1-2 years related experience and/or training; or equivalent combination of education and experience. College degree in a related field preferred.
- Scheduling and Coordination: Scheduling minimum 1 year, answering multiple lines, and care coordination for seniors.
- Technical Skills: Proficiency in word processing and computer skills (Outlook, Office, Excel). Ability to learn additional software, including WellSky (ClearCare).
- Soft Skills: Above-average human relations, customer service, problem-solving, and organizational skills. Ability to work under time pressures and manage multiple demands simultaneously.
- Competitive Salary: $21.00 per hour.
- Benefits: 401(k) matching, flexible schedule, and paid training.
- Work Schedule: Monday to Friday, with on-call and weekend shifts as needed.
- Location: Coronado, CA, with travel throughout the surrounding areas.
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