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Lead Food and Beverage Operations Manager

2 months ago

Coronado, California, United States Montezuma Winery Llc Full time

Position Overview

The Senior Food and Beverage Operations Manager is responsible for overseeing the daily operations of the Food and Beverage (F&B) department, ensuring adherence to all relevant policies, standards, and procedures. This role involves managing day-to-day activities, maintaining quality standards, and fulfilling customer expectations consistently. The manager will also oversee the operating budget and ensure compliance with legal requirements.

Key Responsibilities

Operational Management

  • Oversee the procurement of F&B supplies, cleaning materials, and uniforms.
  • Ensure daily F&B operations comply with established policies and standards.
  • Support and supervise a comprehensive monthly self-inspection program.
  • Manage departmental equipment and report any malfunctions promptly.
  • Monitor staffing levels to meet guest service and operational needs.
  • Foster a culture of trust, respect, and collaboration among team members.
  • Understand employee roles sufficiently to perform duties in their absence.
  • Develop and implement specific goals and plans to organize and prioritize work effectively.
  • Track and maintain employee productivity levels.
  • Ensure all team members understand the brand's service philosophy.
  • Maintain the operating budget and ensure compliance with standards and legal obligations.
  • Assist supervisors in addressing team members' evolving needs and expectations.
  • Communicate areas requiring attention to staff and ensure understanding.
  • Coordinate cleaning programs across all F&B areas, identifying trends and recommending improvements.
  • Establish and nurture open, collaborative relationships with employees.
  • Create an environment that promotes motivation, teamwork, and a passion for service.
  • Remain accessible and approachable for all team members.

Customer Service Excellence

  • Deliver exceptional service to enhance customer satisfaction and retention.
  • Enhance service quality by assisting staff in understanding guest needs and providing constructive feedback.
  • Serve as a role model for appropriate service behaviors.
  • Address guest concerns proactively and maintain a positive guest relations environment.
  • Review guest feedback and satisfaction results with employees.
  • Respond promptly to requests from the customer service department.

Human Resource Management

  • Guide and direct subordinates, establishing performance standards and monitoring outcomes.
  • Administer performance appraisals for direct report managers.
  • Conduct performance evaluations for hourly employees according to established procedures.
  • Communicate performance expectations clearly in line with job descriptions.
  • Ensure fair treatment of employees and strive to enhance retention rates.
  • Identify developmental needs and provide coaching and mentoring to enhance skills.
  • Ensure compliance with disciplinary procedures and documentation standards.
  • Recruit and hire management and hourly staff with the necessary skills for operational needs.
  • Manage beverage purchasing and control procedures, ensuring staff training is adequate.
  • Observe and provide feedback on employee service behaviors.

Additional Duties

  • Provide information to supervisors and colleagues through various communication methods.
  • Analyze information and evaluate results to determine the best solutions to problems.
  • Perform hourly job functions as necessary.
  • Exhibit professionalism and courtesy towards team members at all times.
  • Understand budgets, operating statements, and payroll reports.
  • Perform other duties as assigned to meet business needs.

Compensation and Benefits

The salary range for this position is competitive and includes a comprehensive benefits package, which may consist of health care benefits, retirement plans, employee stock purchase options, paid time off, and various wellness benefits.

Diversity and Inclusion

The company is committed to fostering a diverse workforce and an inclusive culture, ensuring equal opportunity for all applicants.