Client Support Specialist

2 weeks ago


Northfield, Minnesota, United States TEKsystems Full time

Position Overview:

The role involves providing exceptional support for client inquiries and managing created cases effectively.

Responsibilities include addressing email communications from case managers concerning reimbursement processes, ensuring a high volume of correspondence is handled efficiently.

Reviewing master files to identify previously addressed cases and cross-referencing case numbers in Microsoft Excel is essential.

Additionally, the position requires direct communication with customers to establish accounts for reimbursement purposes.

Candidates should possess strong customer service abilities, proficiency in Microsoft Excel and Outlook, and demonstrate effective multitasking skills.

Work Environment:

This role offers a hybrid work schedule, with specific in-office days and remote work options.

Contractual Details:

This is a contract position with the possibility of extension based on performance and business needs.

Required Skills:

Key competencies include:

  • Customer service expertise
  • Order entry experience
  • Basic Microsoft Excel skills, including simple VLOOKUP functions
  • Data entry proficiency
  • Familiarity with phone systems

Additional Qualifications:

Applicants should have:

  • A minimum of one year in customer service and order entry roles
  • Basic computer and typing skills
  • Experience using Outlook for email communications

About TEKsystems:

TEKsystems is a leader in technology services and talent solutions, partnering with clients to drive transformation and innovation. Our team is dedicated to helping organizations navigate the complexities of the modern business landscape. We are committed to diversity and inclusion, ensuring equal opportunities for all applicants.



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