Product Support Coordinator

2 weeks ago

Northfield, Minnesota, United States Medline Industries - Transportation & Operations Full time

Job Overview

Medline Industries, LP is seeking a Product Support Specialist to enhance our Lab division. This position offers a hybrid work arrangement, requiring in-office attendance on select weekdays. The successful candidate will deliver comprehensive expertise and assistance to various internal product and sales teams.

Key Responsibilities

  • Collaborate effectively with the Product Support team to ensure all incoming customer and sales inquiries are assessed and addressed or directed to the appropriate department.
  • Tackle intermediate to complex issues, working alongside senior team members for resolution of more intricate challenges.
  • Identify and communicate training gaps to the Product Manager or Senior Product Support Specialist. Evaluate product offering deficiencies and collaborate with relevant product managers to onboard new vendors and items.
  • Conduct thorough cross-referencing and research of external brands to identify corresponding Medline products.
  • Document and report product-related issues and concerns.
  • Coordinate with the Product Manager or Senior Product Support Specialist to address deficiencies and discuss the introduction of new vendors and items.
  • Focus on website updates, including writing and revising product attributes.
  • Manage data within the master data file, including uploading or deleting information as necessary.

Qualifications

Education

  • High school diploma or equivalent required.

Relevant Work Experience

  • A minimum of 1 year of experience in customer service or healthcare is preferred.

Additional Skills

  • Proficient in Microsoft Excel at an intermediate level, including functions such as SUM, setting borders, adjusting column widths, inserting charts, text wrapping, sorting, and managing headers and footers.

PREFERRED QUALIFICATIONS:

Education

  • Bachelor's degree is preferred.

Relevant Work Experience

  • Prior experience in the healthcare sector is advantageous.

Benefits

Medline is dedicated to providing competitive benefits tailored to meet the needs of our employees and their families. For those working at least 30 hours per week, benefits include health and wellness programs, financial planning resources, career development opportunities, paid time off, and more. Employees working fewer than 30 hours per week can still participate in the 401(k) plan, access the Employee Assistance Program (EAP), engage with Employee Resource Groups (ERG), and join Medline Service Corps.

At Medline, we are committed to fostering a diverse and inclusive workplace that values and respects the unique contributions of every individual. We believe that by doing what is right and achieving business results together, we can create a better environment for all.

Medline Industries, LP is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

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