Client Support Specialist

2 weeks ago


Northfield, Minnesota, United States TEKsystems Full time

Position Overview:

The role involves providing exceptional support for customer inquiries and managing case-related communications.

Handling a significant volume of email correspondence from case managers regarding reimbursement processes.

Reviewing master files to identify previously addressed cases, referencing case numbers and check numbers using Microsoft Excel.

Engaging directly with customers to establish accounts for reimbursement on new cases.

We seek candidates with strong customer service abilities, proficiency in Excel, Microsoft Outlook, and effective multitasking skills.

This position offers a hybrid work schedule, with in-office days and remote work opportunities.

It is a contract role with potential for extension, as this is a new position within a developing department.

Required Skills & Qualifications:

Essential:

- Minimum of 1 year experience in customer service and order processing.

- Basic proficiency in Microsoft Excel, including simple V-lookups for matching catalog items.

- Fundamental computer and typing skills.

- Familiarity with Outlook for email communication.

Preferred:

- Experience in high-volume customer service environments.

Key Soft Skills:

- Empathy and understanding towards customer needs.

- Ability to collaborate effectively within a team and work independently.

- Openness to learning and adapting to evolving processes.

- Attention to detail and a personable demeanor.

About TEKsystems:

As a leader in technology services and talent solutions, TEKsystems partners with clients to leverage innovative ideas and solutions in a rapidly changing landscape. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We are committed to driving transformation through true partnership. TEKsystems is proud to be an equal opportunity employer, considering all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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