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Client Support Specialist
2 months ago
Position Overview:
The role involves providing exceptional support for customer inquiries and managing created cases efficiently.
Engaging with case managers through email to address reimbursement requests is a key responsibility.
Reviewing master files to identify previously addressed cases and verifying relevant case numbers and checks is essential.
Direct communication with customers to establish accounts for reimbursement is required.
We seek candidates with strong customer service abilities, proficiency in Excel, Microsoft Outlook, and a capacity to manage multiple tasks effectively.
Agents will operate on a hybrid schedule, working in the Northfield office on select days and remotely on others.
This is a contract role with the possibility of extension.
Work Schedule:
Monday to Friday
Hybrid work arrangement
In-office presence required Tuesday to Thursday
Remote work on Monday and Friday
30-minute unpaid lunch break
Two shifts available for both roles:
8:00 AM - 4:30 PM CST
8:30 AM - 5:00 PM CST
Required Skills & Qualifications:
Minimum of one year in customer service and order processing.
Basic knowledge of Microsoft Excel, including simple V-lookups for matching catalog items to company SKUs.
Proficient computer and typing skills.
Experience with Outlook for email communication.
Preferred Attributes:
Experience in high-volume customer service environments.
Essential Soft Skills:
Empathy and understanding.
Ability to collaborate effectively within a team and work independently.
Willingness to learn and adapt to evolving processes.
Attention to detail and strong organizational skills.
Personable and approachable demeanor.
About TEKsystems:
TEKsystems is a leader in technology services and talent solutions, partnering with clients to harness opportunities in a rapidly changing landscape. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We are committed to driving transformation through innovative solutions and true partnership.
TEKsystems is an equal opportunity employer, welcoming applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
