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Front Desk Associate

1 month ago

Birmingham, Alabama, United States Drury Hotels Full time
Join Our Team as a Guest Service Agent

We are seeking a friendly and highly organized Guest Service Agent to join our team at Drury Hotels. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in ensuring their stay with us is exceptional.

Key Responsibilities:
  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle cash and credit transactions, and maintain accurate records.
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
  • Work collaboratively with other team members to ensure seamless service delivery and a positive guest experience.
What We Offer:
  • A competitive hourly rate and opportunities for quarterly bonuses.
  • A comprehensive benefits package, including medical, dental, vision, and prescription coverage.
  • A 401(k) plan with company matching.
  • Flexible scheduling, paid time off, and hotel discounts.
  • Opportunities for career growth and development, including mentorship and cross-training.
Requirements:
  • A warm and friendly demeanor, with excellent communication and interpersonal skills.
  • The ability to multitask and prioritize tasks in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to speak and receive direction in English.
  • Willingness to work a variety of shifts, including evenings and weekends.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.