Front Desk Associate

1 month ago


Birmingham, Alabama, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a skilled and friendly Front Desk Agent to join our team at the Courtyard by Marriott Birmingham Downtown at UAB. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay with us.

Key Responsibilities

• Greet and register guests, providing prompt and courteous service
• Complete the registration process, including inputting and retrieving information from our computer system
• Verify and imprint credit cards for authorization, handle cash and make change, and balance an assigned house bank
• Answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages for guests
• Close guest accounts at time of check out, ascertain satisfaction, and negotiate compromise if necessary
• Remain calm and alert, especially during emergency situations, and resolve complications such as location changes or credit issues

Requirements

• High school diploma preferred
• No prior experience required, but prior hospitality experience is preferred
• Ability to stand and move throughout the front office and continuously perform essential job functions
• Ability to read, listen, and communicate effectively in English, both verbally and in writing
• Ability to access and accurately input information using a moderately complex computer system

What We Offer

• A supportive and collaborative work environment that encourages growth and fosters success
• Opportunities for ongoing training and development to help you build the skills and knowledge you need to advance your career
• A competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off
• Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays

Join Our Team

At Pyramid Global Hospitality, we value our employees and are committed to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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