Mortgage Customer Service Representative

2 weeks ago


Marlborough, Massachusetts, United States Digital FCU Full time

Position Title: Mortgage Servicing Team Member

Job Category: Mortgages

Job Overview:

The Mortgage Servicing Team Member plays a crucial role in managing mortgage accounts within the Digital FCU system. Responsibilities include processing and booking mortgages, providing payoff quotes, and addressing all servicing inquiries through incoming calls.

Key Responsibilities:

  1. Input and manage all mortgage transactions in the Digital FCU system.
  2. Quote and accept payoffs, ensuring accurate and timely processing.
  3. Handle incoming calls related to servicing inquiries, providing excellent customer service.
  4. Conduct various file maintenance tasks, including discharge research, loan corrections, and hazard insurance tracking.
  5. Complete service requests within designated timeframes, maintaining effective communication with members.
  6. Support loan boarding processes, prepare documents for loan sales, and coordinate loan closings.
  7. Ensure all closing and post-closing processes are executed efficiently.
  8. Adhere to all relevant state and federal regulations to maintain compliance.
  9. Perform additional job-related duties as assigned by management.

Essential Competencies:

  • Applied Learning
  • Effective Communication
  • Proactive Initiative
  • Decision Making and Problem Solving
  • Quality Orientation
  • Work Standards
  • Adaptability
  • Customer/Client Focus
  • Planning and Organizing
  • Team Collaboration

Education and Experience:

High School diploma or equivalent is required, along with 1-3 years of experience in mortgage or a related field.

Equal Opportunity Statement:

Digital FCU is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate against employees or applicants based on their inquiries about compensation or other protected characteristics.



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