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Customer Service Representative
2 months ago
Job Summary:
Complete Staffing Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.
Key Responsibilities:
- Manage high volumes of inbound and outbound calls, navigating multiple computer applications while interacting with customers in a timely manner.
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives while projecting enthusiasm, courteousness, and confidence.
- Provide account information to customers to respond to questions and resolve any problems or issues, including balances, transactional information, fees, payoffs, account product details, interest rates, and other general information.
- Fulfill customer requests for account maintenance activities on deposit and installment loans/line accounts, including funds transfers, processing loan payments, placing stop payments, and account restrictions, performing ATM/Debit Card file maintenance, and completing address changes and various account maintenance forms and transaction disputes, in a timely and accurate manner.
- Diagnose and solve digital banking issues for internal and external customers, including online banking, mobile banking, mobile deposit, online bill pay, and mobile wallet.
Requirements:
- $18-21 / hour depending on experience
