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Customer Service Ambassador

2 months ago

Marlborough, Massachusetts, United States Compunnel Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team at Compunnel as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and timely information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred