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Assistant Manager of Mortgage Services

2 months ago

Marlborough, Massachusetts, United States Digital FCU Full time

Assistant Manager of Mortgage Services

Job Category: Mortgages Requisition Number: MORTG004061

Job Details

Schedule: Monday - Friday (Hybrid Eligible)

Summary/Objective:

The Assistant Manager of Mortgage Services plays a crucial role in overseeing all Quality Control and Assurance activities related to Post-Closing, Pre-funding, and Servicing.

Key Responsibilities:

  1. Ensure compliance with all investor and organizational standards for the selection, auditing, and reporting of quality control metrics.
  2. Generate precise and actionable insights, delivering results to the Mortgage Services Manager.
  3. Manage and direct the servicing, pre-funding, and post-funding administration while upholding quality control policies and HMDA reporting.
  4. Supervise the resolution team, tracking and reporting on complaints and escalations, and prepare responses for external reporting as necessary.
  5. Oversee the audit process, ensuring timely remediation of findings and adherence to turnaround times for file reviews.
  6. Implement standardized tracking systems to manage findings and responsible parties, ensuring accurate external data for quality performance tracking.
  7. Analyze quality control results, communicate findings, and recommend corrective actions.
  8. Make recommendations regarding mortgage services, compliance, technology, workflows, and policies to maintain regulatory compliance and competitiveness.
  9. Lead project management initiatives as directed by the Mortgage Services Manager.
  10. Maintain up-to-date knowledge of regulatory requirements at both state and federal levels.
  11. Foster team development through meetings, coaching, training, and participation in seminars and conferences.
  12. Establish individual and team goals to align with departmental and organizational objectives.
  13. Conduct annual performance evaluations for all team members.
  14. Address internal and external member inquiries professionally and promptly.
  15. Continuously seek opportunities to enhance processes and workflows to improve member services.
  16. Assist in delivering training sessions for credit union staff.
  17. Coordinate activities in accordance with established policies and procedures, recommending improvements as necessary.
  18. Develop and implement controls to ensure consistency and accuracy in all processes.
  19. Supervise, mentor, and motivate staff through performance management and development initiatives.
  20. Complete annual training related to the Bank Secrecy Act and maintain awareness of current BSA policies.
  21. Perform additional duties as assigned.

Competencies:

  • Visionary Leadership
  • Strategic Focus
  • Innovation
  • Work Management
  • Collaboration
  • Effective Communication
  • Continuous Learning and Professional Development
  • Decision Making and Problem Solving
  • Facilitating Change
  • Delegating Responsibilities
  • Guiding and Developing Staff

Education and Experience Requirements:

A minimum of 5 years of experience in managing quality control and compliance functions, with a focus on post-closing and pre-funding processes. Strong written and verbal communication skills are essential, along with the ability to develop and communicate policies effectively. Knowledge of mortgage loan products, underwriting, processing, and compliance is required.

Supervisory Responsibility:

Oversight of the mortgage services area, including supervision of team members in quality assurance and underwriting roles.

Work Environment:

This position operates in a professional office setting, utilizing standard office equipment.

Physical Demands:

The role is primarily sedentary, requiring the ability to stand, talk, hear, and use hands for various tasks.

Travel:

Travel may be required occasionally for meetings and industry events.

Service Excellence:

All employees are expected to deliver exceptional service through teamwork and commitment to quality, adhering to the guiding principles of the organization.