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Mortgage Servicing Associate
2 months ago
Mortgage Servicing Associate
Job Category: Mortgages
Job Overview:
The Mortgage Servicing Associate plays a crucial role in managing mortgage accounts and ensuring a seamless experience for our members. Responsibilities include:
- Processing and recording all mortgage transactions within the Digital FCU system.
- Providing accurate payoff quotes and handling all incoming inquiries related to mortgage servicing.
- Conducting essential file maintenance tasks such as discharge research, loan corrections, and system checks.
- Maintaining comprehensive tracking of hazard insurance for all mortgage accounts.
- Completing service requests promptly while maintaining effective communication with members.
- Assisting with loan boarding, document preparation for loan sales, and coordinating loan closings.
- Supporting all closing and post-closing processes to ensure compliance with relevant regulations.
Key Competencies:
- Applied Learning
- Effective Communication
- Proactive Initiative
- Problem Solving and Decision Making
- Quality Orientation
- Work Standards
- Adaptability
- Customer Focus
- Planning and Organization
- Team Collaboration
Education and Experience:
A high school diploma or equivalent is required, along with 1-3 years of experience in mortgage or a related field.
Equal Opportunity Employer:
Digital FCU is committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities. We uphold a non-discriminatory environment in all aspects of employment.
