Medical Office Coordinator
4 weeks ago
CVHCare is seeking a highly organized and detail-oriented Medical Office Coordinator to join our team. The successful candidate will provide administrative support to our agency team, ensuring seamless communication and coordination of patient care services.
Key Responsibilities:
- Provide administrative support to the agency team, including uploading patient information, processing provider orders, and coordinating supply disbursement.
- Answer and coordinate phone calls and messaging, ensuring timely and effective communication with clients and team members.
- Ensure interdepartmental communications are maintained to support essential agency activities.
- Process patient referrals in a timely and compliant manner, adhering to policy and regulatory requirements.
- Establish and maintain positive working relationships with clients and team members, providing exceptional customer service and support.
- Support the agency in the transition of patients to home care, providing essential documentation and coordinating with multiple service providers.
- Ensure maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
- Provide feedback to the agency, identifying opportunities to improve services and meet customer needs.
- Maintain comprehensive knowledge of CVHCare's contractual relationships and ensure patients receive services according to contract provisions.
- Assist referral sources in accessing community resources, ensuring patients receive the necessary support and services.
- Ensure compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.
- Perform other duties as assigned to support agency projects and initiatives.
Requirements:
- Minimum of 2 years' experience in a medical setting, preferably in a patient care or administrative role.
- Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.
- Basic knowledge of medical terminology is preferred.
- Able to deliver effective results and meet tight deadlines and targets.
- Excellent customer service and communication/interpersonal skills.
- Ability to work with high precision, paying attention to detail to achieve high accuracy levels and timely follow-up and close-out of all matters.
- Ability to communicate orally and in writing to minimize confusion and additional concerns.
To be considered for this role, please submit a copy of your resume.
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