Claims Coordinator

4 weeks ago


Rancho Cordova, California, United States Kustom US Full time

We are seeking a Claims Coordinator to be integral to our team success. This role focuses on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services.

This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties.

Key Responsibilities:

  • Manage phone calls, addressing initial inquiries and lead creation.
  • Enter lead details into the DASH system, recording customer information, job details, loss descriptions, special instructions, and affected areas.
  • Interact with external participants for accurate insurance information recording.
  • Assign leads to relevant stakeholders and manage timely follow-ups.
  • Coordinate Estimator assignments and post-Performance Authorization uploads.
  • Monitor compliance tasks including contact and inspection dates.
  • Work with Business Development and Estimators for lead conversion, scheduling inspections, and executing Performance Authorizations.
  • Support billing activities including invoice distribution.
  • Maintain regular customer communication, updating on progress and estimation processes.
  • Create and maintain Dash Notes for internal communication regarding lead status and job assignments.

Requirements:

  • High school diploma or equivalent.
  • Experience in a similar role or administrative position is preferred.
  • Strong organizational and multitasking skills.
  • Proficiency in DASH or similar job management software.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a fast-paced environment.
  • Basic understanding of the insurance claims process is advantageous.
  • Attention to detail and the ability to work with minimal supervision.

What We Offer:

  • Competitive Salary
  • Medical, Dental, Vision and Flexible Spending Account.
  • 401(k) with Company Match (eligibility required)
  • Short-term & Long-term Disability
  • Critical Illness/Accident/Hospital Indemnity Plans
  • Employee Assistance Program
  • Paid Time Off
  • Upward Mobility and Development Opportunities


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