Service Coordinator
1 month ago
At Johnson Controls International plc., we're committed to creating purposeful solutions that propel the world forward. As a Service Coordinator, you'll play a vital role in supporting our fire domain service business, working collaboratively with our team to deliver exceptional results.
What We Offer:
- Competitive Hourly Rate: $21.00 - $30.00 per hour
- Paid Training and Development Opportunities
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits Package
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) Savings Plan with Company Match
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Program
- Wellness Program
The Service Coordinator will be responsible for:
- Running a weekly Open Call Report for the sprinkler department
- Billing completed service SRs for local accounts
- Ordering materials and answering inbound calls
- Filing Service Slips and Inspection Reports
- Helping to reassign work as needed, making judgments based on workloads and priorities
- Creating and assigning Service SRs as needed
- Professionally fielding customer complaints and attempting to resolve them, involving a supervisor when necessary
- Validating and performing invoicing transactions for inspection calls in Oracle-based computer systems daily
- Providing technical support for Service Techs, E11s, terminations, and inventory coordination
To be successful in this role, you'll need:
- A High School diploma or equivalent certification
- Proficiency with computers and Microsoft Office applications
- Excellent written and oral communication skills
- Where legally permissible, a valid COVID-19 vaccination or a valid medical condition or sincerely held religious belief precluding vaccination
We're looking for candidates with:
- Previous billing experience
- Experience in the Fire and Security industry or other major industries
- Detail-oriented individuals with excellent interpersonal skills and customer service skills
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