Service Coordinator

1 day ago


Rancho Cordova, California, United States Johnson Controls Full time
Be Part of a Dynamic Team

At Johnson Controls International plc., we're committed to creating purposeful solutions that propel the world forward. As a Service Coordinator, you'll play a vital role in supporting our fire domain service business, working collaboratively with our team to deliver exceptional results.

What We Offer:
  • Competitive Hourly Rate: $21.00 - $30.00 per hour
  • Paid Training and Development Opportunities
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits Package
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) Savings Plan with Company Match
  • Short-Term and Long-Term Disability Insurance
  • Employee Assistance Program
  • Wellness Program
Key Responsibilities:

The Service Coordinator will be responsible for:

  • Running a weekly Open Call Report for the sprinkler department
  • Billing completed service SRs for local accounts
  • Ordering materials and answering inbound calls
  • Filing Service Slips and Inspection Reports
  • Helping to reassign work as needed, making judgments based on workloads and priorities
  • Creating and assigning Service SRs as needed
  • Professionally fielding customer complaints and attempting to resolve them, involving a supervisor when necessary
  • Validating and performing invoicing transactions for inspection calls in Oracle-based computer systems daily
  • Providing technical support for Service Techs, E11s, terminations, and inventory coordination
Requirements:

To be successful in this role, you'll need:

  • A High School diploma or equivalent certification
  • Proficiency with computers and Microsoft Office applications
  • Excellent written and oral communication skills
  • Where legally permissible, a valid COVID-19 vaccination or a valid medical condition or sincerely held religious belief precluding vaccination
Preferred Qualifications:

We're looking for candidates with:

  • Previous billing experience
  • Experience in the Fire and Security industry or other major industries
  • Detail-oriented individuals with excellent interpersonal skills and customer service skills

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