Sales Coordinator/Front Desk Agent
4 weeks ago
At WS Management, we are seeking a highly motivated and organized Sales Coordinator/Front Desk Agent to join our team. This hybrid position requires a welcoming professional attitude, hotel sales experience, and exceptional communication skills.
Key Responsibilities:
- Perform general office duties to support Sales & Marketing efforts.
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to the brand.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Requirements:
- Hotel Sales experience
- Proficient in Office (Excel/Word/PPT), Property POS
- Front Desk Experience
- Ability to work independently and to adapt to continuously changing environments.
- Open availability (nights, weekdays, weekends, holidays, etc.)
- Must have exceptional verbal and written communication skills.
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