Infrastructure Manager

2 days ago

Washington, Washington, D.C., United States National Endowment for Democracy Full time
Job Summary

The National Endowment for Democracy seeks a highly skilled and experienced Manager of Infrastructure, Identity & Access Management to join our team. This role will be responsible for managing one or more junior members of the IT team and contributing extensive hands-on expertise to provide engineering and second-level support for Identity & Access management, Microsoft, and other IT infrastructure services.

Key Responsibilities
  • Manage one or more junior members of the IT team, providing guidance and support as needed.
  • Plan and propose projects for enhancements to the IT infrastructure, including the analysis, design, and delivery of solutions.
  • Participate in constructing the annual IT budget to support both ongoing operations and projects.
  • Administer Microsoft platform services, including Entra ID (Azure AD), SharePoint, Teams, OneDrive, and Exchange.
  • Implement and maintain Identity and Access Management (IAM) solutions for all Enterprise applications.
  • Manage network security and access control measures, including firewalls, Microsoft Conditional Access Policies, and VPN capabilities, in consultation with the Information Security team.
  • Lead IT Disaster Recovery planning efforts and work with other technical staff to maintain existing VMware high-availability cluster(s).
  • Design, integrate, and maintain basic network services such as DNS, DHCP, VLANs, and physical layer infrastructure.
  • Work closely with other technical staff to ensure that backup and archiving designs and procedures are implemented and executed properly.
  • Coordinate with vendors and other third parties to resolve advanced configuration and support issues.
  • Act as an escalation path for the Help Desk and plan and coordinate system utilization, performing growth analysis and capacity planning as necessary.
  • Troubleshoot networks, systems, services, and applications to identify and correct malfunctions and other operational problems.
  • Develop best practices, operational procedures, and design documentation.
Requirements
  • Bachelor's Degree or equivalent experience.
  • 4+ years of experience supporting server-class hardware and software, LAN/WAN infrastructure, and enterprise systems.
  • 1 year of experience managing personnel is a plus.
  • Experience deploying and supporting Microsoft Azure and Microsoft products and services.
  • Demonstrated experience coordinating and collaborating with business application stakeholders and infrastructure teams to ensure successful upgrades, installations, or integration activities.
  • Demonstrated experience with root cause analysis.
  • Demonstrated experience performing client testing, server patching, and deployment assistance.
  • Experience planning and managing multiple projects simultaneously.
  • Strong leadership, advanced technical, and analytical skills.
  • Able to present technical information to both technical and non-technical audiences.
  • High degree of organizational ability and initiative.
  • Attention to detail; the ability to multi-task and manage complex processes.
  • Outstanding verbal, written, and interpersonal communication skills.
  • Excellent time/task management and administrative skills: organized, efficient, and versatile, able to work under pressure and time constraints.
  • Function collaboratively as part of a fast-paced, organization-oriented team, performing effectively as an independent producer under broad management direction.
  • Authorized to work in the United States.

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