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IT Infrastructure Manager

2 months ago

Washington, Washington, D.C., United States National Education Association (NEA) Full time
Job Summary

We are seeking a highly skilled IT Infrastructure Manager to join our team at the National Education Association (NEA). As a key member of our management team, you will be responsible for leading the development and implementation of our IT infrastructure strategy, ensuring the delivery of high-quality services aligned with business needs and objectives.

Key Responsibilities
  • Partner with the InfoSec team to deliver critical information security and IT risk-related initiatives, ensuring compliance with patching and vulnerability policies.
  • Lead cloud transformation initiatives, planning, execution, and supporting a hybrid, multi-cloud environment.
  • Manage staff, contractors, third parties, cloud services providers, and vendors to perform the installation, configuration, testing, monitoring, maintenance, and NEA infrastructure supporting each line of business.
  • Responsible for the technology assets at the NEA using asset management tools.
  • Maintain Business Continuity infrastructure and documentation, ensuring systems and applications are protected according to their SLAs and execute an annual BCP test.
  • Create new and innovative I&O policies and procedures that enhance the efficiency and effectiveness of teams.
  • Provide regular project status updates on schedule, budget, and deliverables in Project Portfolio Management (PPM) meetings.
  • Monitor new technologies and platforms and provide direction on what emerging technologies should be assimilated, integrated, and introduced within I&O to ensure IT capabilities respond to the NEA's business strategy needs.
  • Create and maintain automated continuous integration / continuous deployment (CI/CD) pipelines and practices.
  • Manage and oversee the planning, design, implementation, and documentation of all new infrastructure projects and upgrades to existing infrastructure, including AWS and Azure operational costs.
  • Develop standards and operational procedures that support current and future operational needs.
  • Lead and supervise staff.
  • Develop and monitor budget projections, timelines, and project plans for operational and capital efforts.
  • Responsible for creating contract drafts from standard contract templates for internal legal and procurement review.
Requirements
  • Minimum of 8+ years of experience in an IT hybrid (Cloud and on-premise) infrastructure and operations computing environment.
  • 5+ years of experience leading a diverse team or function, in all aspects of complex, cross-functional, large-scale projects, in a fast-paced and highly competitive, ever-changing technology and data environment.
  • Direct hands-on experience with planning and executing the migration of on-premise solutions to a hybrid, multi-cloud environment with an emphasis on AWS.
  • On-premise and cloud infrastructure projects from AWS, Microsoft, Oracle, Palo Alto, and open-source products.
  • Creating, supporting, and implementing a DevOps Infrastructure by creating systems, cybersecurity, configuration change management, and application deployments as code to ensure that the code releases are deployed on properly managed IT infrastructure.
  • Developing and managing the annual operating and capital expenditure budget for I&O to ensure it is consistent with the overall identified strategy and is within the plan.
  • Knowledge of the ITIL (IT Infrastructure Library) best-practice framework to enhance processes and procedures for delivering high-quality services aligned with business needs and objectives.
  • Excellent interpersonal, negotiation, influence, and communications skills with the proven ability to communicate effectively across all levels of the organization to both technical and non-technical audiences.
  • Proficiency with Microsoft Office Suite and other collaboration tools.
  • Experience with budgeting and strong business acumen.
Preferred Qualifications
  • Automated patch management.
  • Kubernetes.
  • PowerShell.
  • Relational database experience including, but not limited to, Oracle, MySQL, and MS/SQL installation and configuration.
  • Jira Software, Confluence, and Agile methodologies (Kanban/Scrum).
Equal Employment Opportunity

The National Education Association (NEA) is an equal opportunity/affirmative action employer and encourages women, minorities, and persons with disabilities to apply.

NEA participates in E-Verify. Read more here E-Verify Participation & Right to Work.