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Infrastructure Manager

2 months ago

Washington, Washington, D.C., United States National Endowment for Democracy Full time
Job Summary

The National Endowment for Democracy seeks a highly skilled Manager of Infrastructure, Identity & Access Management to lead our IT team in delivering exceptional engineering and second-level support for Identity & Access management, Microsoft, and other IT infrastructure services.

Key Responsibilities
  • Manage one or more junior members of the IT team, providing guidance on architecture, engineering, and management of public and private cloud-based services.
  • Plan and propose projects for enhancements to the IT infrastructure, including network security and access control measures.
  • Administer Microsoft platform services, including Entra ID (Azure AD), SharePoint, Teams, OneDrive, and Exchange.
  • Implement and maintain Identity and Access Management (IAM) solutions for all Enterprise applications.
  • Lead IT Disaster Recovery planning efforts and work closely with other technical staff to ensure backup and archiving designs and procedures are implemented and executed properly.
  • Coordinate with vendors and other third parties to resolve advanced configuration and support issues.
  • Act as an escalation path for the Help Desk and plan and coordinate system utilization, performing growth analysis and capacity planning as necessary.
  • Troubleshoot networks, systems, services, and applications to identify and correct malfunctions and other operational problems.
  • Develop best practices, operational procedures, and design documentation.
Requirements
  • Bachelor's Degree or equivalent experience.
  • 4 + years of experience supporting server-class hardware and software, LAN/WAN infrastructure, and enterprise systems.
  • 1 year of experience managing personnel is a plus.
  • Experience deploying, and supporting Microsoft Azure and Microsoft products and services.
  • Demonstrated experience coordinating and collaborating with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities.
  • Demonstrated experience with root cause analysis.
  • Demonstrated experience performing client testing, server patching, and deployment assistance.
  • Experience planning and managing multiple projects simultaneously.
  • Strong leadership, advanced technical and analytical skills.
  • Able to presents technical information to both technical and non-technical audience.
  • High degree of organizational ability and initiative.
  • Attention to detail; the ability to multi-task and manage complex processes.
  • Outstanding verbal, written and interpersonal communication skills.
  • Excellent time/task management and administrative skills: organized, efficient, and versatile, able to work under pressure and time constraints.
  • Function collaboratively as part of a fast-paced, organization-oriented team, performing effectively as an independent producer under broad management direction.
  • Authorized to work in the United States.