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Healthcare Customer Service Specialist
2 months ago
About Axia Women's Health:
Recognized as a premier workplace for three consecutive years, Axia Women's Health is dedicated to enhancing women's health across a vast network of providers.
Our community comprises over 500 healthcare professionals operating in nearly 200 women's health facilities throughout various states.
This expanding network includes OB/GYN specialists, breast health clinics, high-risk pregnancy services, laboratories, urogynecology, and fertility treatment centers.
At Axia Women's Health, we prioritize women's health by offering tailored care that empowers women to lead healthier and more fulfilling lives.
Position Overview:
We are seeking a Patient Service Representative to support our operations. The role involves engaging with patients, managing patient records, and assisting both patients and medical personnel.
Work Schedule:
Monday to Thursday from 7:30 AM to 4:00 PM, with potential shifts from 9:00 AM to 6:00 PM, including one closing shift per week from 10:30 AM to 7:00 PM, and Fridays from 6:30 AM to 3:00 PM.
Key Responsibilities:
- Exhibit a strong work ethic and contribute to a 95% patient satisfaction rate.
- Communicate effectively, both verbally and in writing, ensuring clarity and organization while addressing audience needs.
- Maintain focus on the success of the care center and patient outcomes.
- Comply with business conduct standards and regulations.
Ideal Candidate Qualifications:
- Ability to adapt to shifting priorities and business demands.
- Demonstrates flexibility and composure in a dynamic environment.
- Possesses excellent customer service skills.
- Capable of thriving in a fast-paced, innovative setting.
- Prioritizes team success over individual achievements.
- Available to work 40 hours per week across multiple practice locations as required.
Benefits:
Full-time employees are eligible for benefits starting the first of the month following their hire date, including:
- Immediate 401(k) matching with no vesting period.
- Generous paid time off, including additional time for volunteering.
- A variety of medical insurance plans with low premiums.
- Access to Axia providers at minimal or no cost through our medical insurance.
- Company-paid life insurance, short-term, and long-term disability.
- Free counseling services for employees and their families.
- Additional insurance options such as dental, vision, supplemental life insurance, flexible spending accounts, health savings accounts with employer contributions, identity theft protection, long-term care, and pet insurance.
At Axia Women's Health, we are committed to fostering an inclusive environment where our employees and patients can express their authentic selves. We celebrate diversity and welcome individuals from all backgrounds.
