Customer Service Specialist

1 week ago


Salt Lake, Utah, United States BCI Acrylic Independent Dealers Full time
Job Overview

Working Hours: 8AM - 4PM, Monday - Friday or 10AM - 6PM Tuesday - Saturday

About Us:

BCI Acrylic Independent Dealers has been a leader in providing exceptional home improvement solutions for many years. Our commitment to quality and customer satisfaction has made us a trusted name in the industry. We pride ourselves on our innovative products, personalized service, and skilled installation teams.

Position Summary:

The role involves delivering outstanding call center support by assisting both internal and external callers with professionalism and courtesy.

Key Responsibilities:

  • Mastering provided scripts while adding a personal touch.
  • Supporting the office manager with daily operational tasks.
  • Responding to incoming leads promptly to maximize appointment setting.
  • Handling all inbound calls effectively, utilizing provided scripts as a guideline.
  • Coordinating appointments for potential clients.
  • Soliciting feedback, referrals, and repeat business from satisfied customers.
  • Tracking and managing all lead sources efficiently.
  • Documenting all interactions in our customized CRM system.

Qualifications:

  • At least 1 year of experience in an inbound call center is preferred.
  • Familiarity with the home improvement sector is advantageous.
  • Proficient in Gsuite and customer service software applications.
  • Strong communication, interpersonal, and problem-solving skills are essential.
  • Ability to multitask and maintain attention to detail.
  • A high school diploma is required; an associate degree is preferred.
  • Competence in Microsoft Office Suite and Google Suite.
  • Must demonstrate reliability, professionalism, and patience.

What We Offer:

We provide competitive compensation along with bonus opportunities. The starting hourly wage ranges from $16 to $18, depending on experience.

The ideal candidate will create a positive first impression for all callers, showcasing excellent communication and customer service abilities while managing administrative tasks in a dynamic environment.



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