Aviation Customer Service Specialist

1 week ago


Salt Lake, Utah, United States California Retina Full time

Why You Will Appreciate This Role

Engage with the world of private aviation

Join our esteemed team at California Retina, where we take pride in maintaining a stable work environment without layoffs or furloughs during challenging times.

As an Aviation Customer Service Specialist, you will collaborate with colleagues to deliver exceptional services to incoming and outgoing aircraft, while also providing outstanding support to crew members and their passengers.

Our mission at California Retina is to ensure unparalleled service for every client, every day. By achieving this, we aim for our clients to recognize us as leaders in the industry, and we believe that our team members are crucial in fostering such an atmosphere of loyalty and excellence. We cultivate a work culture where our employees find fulfillment in their roles, taking ownership of the company's success.

Preference will be given to candidates who have received their Covid Vaccinations.

Key Responsibilities

Aviation Customer Service Specialist Duties

*Provide exceptional customer service to incoming and outgoing aircraft, crew members, and passengers.*

Main Responsibilities

  • Delivering outstanding customer service experiences to private, military, and corporate aviation clients.
  • Coordinating aircraft services, including fuel orders and safe aircraft movements.
  • Arranging personal services such as hotel bookings, catering orders, and ground transportation.
  • Ensuring accurate communication through various channels (radio, telephone, electronic, etc.).
  • Processing sales transactions and maintaining accurate records.
  • Updating vehicle inventory and operational logs to reflect daily activities.
  • Collaborating closely with team members and crew to meet customer needs.
  • Safely transporting passengers and crew to terminals or accommodations as required.
  • Assisting with aircraft movements and parking as necessary.
  • Performing additional duties as assigned.

Qualifications

Aviation Customer Service Specialist Requirements

*Comprehensive aviation safety and customer service training will be provided.*

Physical Requirements

  • Ability to see and hear clearly.
  • Ability to read, comprehend, and communicate effectively in English.
  • Ability to perform physical tasks such as climbing, bending, and moving in confined spaces.
  • Ability to stand, sit, and walk for extended periods.
  • Ability to work in various weather conditions as needed.
  • Ability to regularly lift and move items weighing up to 50 pounds.

Other Requirements

  • Must possess a valid driver's license.
  • Proficiency in operating computers and typing effectively.
  • Ability to write clearly and legibly.
  • Ability to pass a drug screening.
  • Ability to pass background checks and security requirements.

Education

High school diploma or GED is required.

*California Retina operates 24/7 in most locations, and shift differentials may be available. We offer competitive starting wages and a comprehensive benefits package, including medical, dental, vision, paid time off, 401k matching, and profit sharing. Bonus opportunities are also available within a supportive work culture. We strive to be the best in our field and seek candidates who are committed to excellence in their roles.*

Type: Full Time (Hourly)

Job ID: 68541



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