Customer Service Specialist

1 week ago


Salt Lake, Utah, United States Renewal By Andersen Full time
Position Overview

About Renewal by Andersen

Renewal by Andersen is a leading name in the window replacement industry, backed by over a century of excellence in craftsmanship and innovation. Our mission is to provide exceptional window and door replacement services that set us apart in the market.

Since our inception in 1995, we have expanded to over 100 locations across the United States, establishing ourselves as one of the foremost replacement window companies.

We pride ourselves on our commitment to quality service, and we are looking for a dedicated individual who shares our values to join our team.


Job Responsibilities

We are currently seeking a part-time, in-office Customer Service Specialist. This role is vital in managing incoming calls and scheduling consultations for window and door replacements.

  • Handle inbound and outbound calls efficiently.
  • Schedule appointments for consultations, ensuring a smooth process for our clients.
  • Provide exceptional customer service through professional and courteous communication.

Key Qualities of an Ideal Candidate
  • Positive and friendly demeanor.
  • Strong interpersonal skills with a knack for engaging with customers.
  • Excellent verbal and written communication abilities.
  • Organizational skills and dependability.

Essential Duties
  • Screen and respond to incoming calls with accuracy and professionalism.
  • Utilize scripts effectively to ensure high-quality customer interactions.
  • Confirm and manage appointments, maintaining accurate records.
  • Collaborate with team members to ensure a clean and organized workspace.

Qualifications
  • Must be at least 18 years old.
  • Reliable transportation is required.
  • Previous experience in customer service is preferred.
  • Ability to type at least 45 words per minute.
  • Bilingual candidates are encouraged to apply.

Working Environment
  • Office setting with a focus on teamwork and collaboration.
  • Exposure to typical office sounds and interactions.

Physical Requirements
  • Ability to sit for extended periods.
  • Effective communication skills, both verbal and written.

Benefits
  • 401(k) plan with matching.
  • Access to employee break room snacks.

Equal Employment Opportunity

Renewal by Andersen is committed to providing equal employment opportunities to all individuals, ensuring a workplace free from discrimination and harassment.



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