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Customer Service Specialist

2 months ago

Salt Lake, Utah, United States Renewal By Andersen Full time
Job Overview

About Renewal by Andersen

Renewal by Andersen is a leading name in the window replacement industry, part of Andersen Corporation, which has been a pioneer in the window and door sector for over a century. Our commitment to quality, innovation, and craftsmanship sets us apart in delivering exceptional window and door replacement experiences.

Since our inception in Minnesota in 1995, we have expanded to over 100 markets across the United States, establishing ourselves as one of the largest replacement window companies in the nation.

We pride ourselves on our outstanding leadership, innovative spirit, and dedication to customer service, and we are eager to welcome a new team member who embodies these values.



Position Summary

We are currently seeking a part-time, in-office Customer Service Specialist. This role is essential for managing inbound calls and scheduling consultations for window and door replacements.

The Customer Service Specialist will handle both incoming and outgoing calls, set appointments for consultations, and direct calls to the appropriate departments.

Providing an exceptional experience for our clients is paramount, and the ideal candidate will be professional, efficient, and courteous in all interactions.



Position Type:
Part-time, non-benefited, non-exempt, at-will position.

Compensation:
Starting pay is $16 per hour, with the potential to earn between $17 and $24 per hour through a generous bonus structure.

Work Schedule:
This position requires 20-25 hours per week in the office, with shifts from 2 PM to 7 PM, Monday through Friday, and two rotating Saturday shifts per month from 9 AM to 4 PM.

Ideal Candidate Attributes:
  • Positive, friendly demeanor.
  • Outgoing personality with ease in public interactions.
  • Exceptional customer service skills, demonstrating courtesy and politeness.
  • Strong written and verbal communication abilities.
  • Organizational skills and attention to detail.
  • Reliable and punctual.

Key Responsibilities:
  • Manage and screen incoming phone calls.
  • Provide accurate and satisfactory responses to customer inquiries.
  • Communicate professionally with clients via text and email.
  • Follow established scripts to ensure high-quality customer service.
  • Schedule consultations with a thorough understanding of customer needs.
  • Confirm appointments to ensure accurate data entry.
  • Maintain organized and clean workspaces.
  • Achieve an average of 18 call attempts per hour.
  • Coordinate with marketing teams for accurate data entry.
  • Perform additional duties as assigned.

Qualifications:
  • Must be at least 18 years old.
  • Reliable transportation.
  • Clear background check.
  • Effective listening and communication skills.
  • Previous customer service experience preferred.
  • Typing speed of at least 45 words per minute.
  • Bilingual candidates are a plus.

Working Environment:
  • Indoor office setting.
  • Exposure to continuous sounds or noise levels.
  • Team-oriented work environment.
  • Daily communication with coworkers and clients via phone, email, and in-person.

Physical Requirements:
  • Ability to sit for extended periods.
  • Ability to communicate verbally and audibly.
  • Proficient in using a keyboard and telephone.
  • Ability to lift and move up to 25 lbs as necessary.

Additional Information:
  • Consistent weekly schedule.
  • Paid training provided; no cold calling involved.

Benefits:
  • 401(k) with matching contributions.
  • Employee break room with snacks.

Equal Employment Opportunity Statement:

Renewal by Andersen is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.