E-Commerce & Marketplace Customer Service Specialist
22 hours ago
About KEVIN.MURPHY
KEVIN.MURPHY is a leading manufacturer of high-quality hair care products that are both effective and environmentally friendly. Our commitment to sustainability and social responsibility is reflected in our products, packaging, and business practices.
Our Philosophy
We believe that beauty and fashion should be accessible to everyone, and that our products should not only look and feel great but also be kind to the environment. Our products are designed to deliver performance, strength, and longevity, while our packaging is recyclable and our formulas are free from harsh chemicals.
The Role
We are seeking a highly motivated and customer-focused E-Commerce & Marketplace Customer Service Specialist to join our team. As a key player in our customer service department, you will be responsible for providing exceptional customer service through Amazon Seller Central and our digital e-commerce platform. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, while also driving sales and promoting our brand.
Responsibilities
- Provide outstanding customer service through Amazon Seller Central and our digital e-commerce platform
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist with product questions, shipping updates, and order-related issues
- Work closely with our sales and marketing teams to drive sales and promote our brand
- Develop and maintain a deep understanding of our products and services
- Stay up-to-date with industry trends and best practices in customer service
Requirements
- Minimum 2-3 years customer service-related work experience, digital/e-commerce knowledge preferred
- Excellent organizational skills and attention to details
- Strong verbal and written communication skills, listening skills, decision making skills, and follow through skills
- Proficient in Microsoft Suite (Excel, Outlook calendar & email, Word)
- Ability to work in a fast-paced environment, managing competing priorities, and pivot along with strategy changes
- Comfortable navigating in multiple Order Management systems and accompanying platforms (Kustomer, Salesforce Commerce Cloud, etc)
- Experience working with Amazon Seller Central an advantage
What We Offer
- Generous PTO and paid holidays to recharge your batteries
- Comprehensive health insurance plans with employer contributions
- Secure your future with our 401K retirement plan
- Enjoy employee discounts and product perks to keep you glowing
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