E-Commerce & Marketplace Customer Service Specialist

22 hours ago


Salt Lake, Utah, United States KEVIN Full time

About KEVIN.MURPHY

KEVIN.MURPHY is a leading manufacturer of high-quality hair care products that are both effective and environmentally friendly. Our commitment to sustainability and social responsibility is reflected in our products, packaging, and business practices.

Our Philosophy

We believe that beauty and fashion should be accessible to everyone, and that our products should not only look and feel great but also be kind to the environment. Our products are designed to deliver performance, strength, and longevity, while our packaging is recyclable and our formulas are free from harsh chemicals.

The Role

We are seeking a highly motivated and customer-focused E-Commerce & Marketplace Customer Service Specialist to join our team. As a key player in our customer service department, you will be responsible for providing exceptional customer service through Amazon Seller Central and our digital e-commerce platform. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, while also driving sales and promoting our brand.

Responsibilities

  • Provide outstanding customer service through Amazon Seller Central and our digital e-commerce platform
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist with product questions, shipping updates, and order-related issues
  • Work closely with our sales and marketing teams to drive sales and promote our brand
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry trends and best practices in customer service

Requirements

  • Minimum 2-3 years customer service-related work experience, digital/e-commerce knowledge preferred
  • Excellent organizational skills and attention to details
  • Strong verbal and written communication skills, listening skills, decision making skills, and follow through skills
  • Proficient in Microsoft Suite (Excel, Outlook calendar & email, Word)
  • Ability to work in a fast-paced environment, managing competing priorities, and pivot along with strategy changes
  • Comfortable navigating in multiple Order Management systems and accompanying platforms (Kustomer, Salesforce Commerce Cloud, etc)
  • Experience working with Amazon Seller Central an advantage

What We Offer

  • Generous PTO and paid holidays to recharge your batteries
  • Comprehensive health insurance plans with employer contributions
  • Secure your future with our 401K retirement plan
  • Enjoy employee discounts and product perks to keep you glowing


  • Salt Lake, Utah, United States KEVIN Full time

    About KEVIN.MURPHYKEVIN.MURPHY is a leading manufacturer of high-performance, eco-friendly hair care products. Our mission is to provide innovative solutions that meet the needs of professionals and consumers alike.Job SummaryWe are seeking a highly motivated and customer-focused E-Commerce & Marketplace Customer Service Representative to join our team. As a...


  • Salt Lake, Utah, United States Faire Inc Full time

    Customer Experience Team Leadat FaireAbout FaireFaire is a digital wholesale platform founded on the principle that local commerce is the future. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we harness technology, data, and machine learning to connect this vibrant community of...


  • Salt Lake, Utah, United States Stackline & Company Full time

    **About Stackline & Company**Stackline & Company is a leading provider of all-in-one ecommerce platforms for brands and retailers. Our mission is to engineer the world's most powerful data, tools, and services for commerce.**Job Summary**We are seeking a highly skilled Customer Support Specialist to join our newly created Customer Support team. As a Customer...


  • Salt Lake, Utah, United States Faire Inc Full time

    Senior Customer Experience Team Leadat FaireAbout FaireFaire is a digital wholesale platform founded on the principle that local businesses are the future. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we harness technology, data, and machine learning to connect this vibrant community...


  • Salt Lake, Utah, United States Faire Inc Full time

    Senior Customer Experience Team Leadat FaireAbout FaireFaire is a digital wholesale platform founded on the principle that the future is local. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we harness technology, data, and machine learning to connect this vibrant community of...


  • Salt Lake, Utah, United States Faire Inc Full time

    Senior Customer Experience Team Leadat FaireAbout FaireFaire is a digital wholesale platform founded on the principle that local businesses can thrive. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we harness technology, data, and machine learning to connect this vibrant community of...


  • Salt Lake, Utah, United States Faire Inc Full time

    Customer Experience Team Leadat FaireAbout FaireFaire is a digital wholesale platform grounded in the belief that local businesses are the future. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we leverage technology, data, and machine learning to connect this vibrant community of...


  • Salt Lake, Utah, United States Women in Retail Full time

    At Women in Retail, we are committed to empowering female entrepreneurs and enhancing our digital marketplace through innovative solutions. Our organization thrives on ambitious objectives and is always in search of skilled professionals who are passionate about contributing to a transformative mission. We cultivate a culture of authenticity and...


  • Salt Lake, Utah, United States University of Utah Full time

    Merchandise CoordinatorJob OverviewThe Merchandise Coordinator plays a crucial role within the buying team, acting as the key link between the Frontline, Marketing, and E-commerce divisions at the University of Utah Campus Store. This role involves collaboration with various teams to implement integrated merchandising strategies aimed at boosting sales,...


  • Salt Lake, Utah, United States University of Utah Full time

    Merchandise CoordinatorJob OverviewThe Merchandise Coordinator plays a vital role within the purchasing team, acting as the key link between the Frontline, Marketing, and E-commerce divisions at the University of Utah Campus Store.This role involves collaborating with various cross-functional teams to implement unified merchandising strategies aimed at...


  • Salt Lake, Utah, United States Renewal By Andersen Full time

    Job OverviewAbout Renewal by AndersenRenewal by Andersen is a leading name in the window replacement industry, part of Andersen Corporation, which has been a pioneer in the window and door sector for over a century. Our commitment to quality, innovation, and craftsmanship sets us apart in delivering exceptional window and door replacement experiences.Since...


  • Salt Lake, Utah, United States California Retina Full time

    Why You Will Appreciate This RoleEngage with the world of private aviationJoin our esteemed team at California Retina, where we take pride in maintaining a stable work environment without layoffs or furloughs during challenging times.As an Aviation Customer Service Specialist, you will collaborate with colleagues to deliver exceptional services to incoming...


  • Salt Lake, Utah, United States Renewal By Andersen Full time

    Position OverviewAbout Renewal by AndersenRenewal by Andersen is a leading name in the window replacement industry, backed by over a century of excellence in craftsmanship and innovation. Our mission is to provide exceptional window and door replacement services that set us apart in the market.Since our inception in 1995, we have expanded to over 100...


  • Salt Lake, Utah, United States First Citizens Bank Full time

    Position OverviewThis role operates in a hybrid environment, requiring a blend of in-office and remote work.We seek candidates who are within a reasonable commuting distance to our designated offices.The Client Advisory Services Quality Control team plays a vital role in maintaining the precision, adherence to procedures, and integrity of data produced by...


  • Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to assist in delivering exceptional service to our clients.Key Responsibilities:Provide assistance with financial products and services.Identify and propose enhancements to the customer service experience, ensuring efficient resolution of client...


  • Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to join our Brokerage Services team. In this capacity, you will play a vital role in enhancing the customer experience.Key Responsibilities:Assist clients with financial products and services.Identify and propose enhancements to the customer...


  • Salt Lake, Utah, United States PacifiCorp Full time

    Job SummaryPacifiCorp is seeking a skilled Electrical Substation Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the reliable operation of our substation equipment and facilities.Key ResponsibilitiesInspect and test substation apparatus, buss work, and automatic equipment to ensure proper...


  • Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this position:Wells Fargo is looking for a Customer Support Specialist in the Brokerage Services sector.Key Responsibilities:Assist clients with financial products and services.Identify and implement strategies to enhance the customer service experience, addressing both internal and external inquiries to...


  • Salt Lake, Utah, United States Summit Fleet Full time

    About the RoleSummit Fleet is seeking a highly skilled and experienced Customer Service Product Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, while also serving as a subject matter expert on fleet management and related services.Key...


  • Salt Lake, Utah, United States TEKsystems Full time

    Currently seeking Customer Service Representatives to join the team at a large health care provider in the Murray areaJob Description:Trains and assists brokers with the sale of Individual Plans. This includes the explanation of plans, products, rates, and all available options.Assists and educates potential and existing members in choosing the most...