Customer Service Representative Part Time

1 month ago


Milford, Michigan, United States Planet Fitness Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities
  • Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members, log amenities, and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Must be able to lift 45 pounds.
About Us

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your coworkers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of.

We are an Equal Opportunity Employer.



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