Customer Service Representative

1 week ago


Milford, Massachusetts, United States Milford Fire Department - Massachusetts Full time

Job Summary:

The Milford Fire Department - Massachusetts is seeking a skilled Customer Service Representative to join our team. As a key member of our patient services department, you will be responsible for handling incoming patient-related calls, addressing billing questions and concerns, and providing timely and professional responses.

Key Responsibilities:

  • Handle incoming patient-related calls and respond to billing inquiries in a timely and professional manner.
  • Work closely with the billing team, hospital departments, and agencies that provide billing and collection support.
  • Support the Patient Account Lead with functions related to early out placements, bad debt placements, and HSN billing.
  • Must have strong organizational skills and the ability to handle multiple competing priorities.
  • Ability to enter data accurately and possess strong computer skills.
  • Must have the ability to communicate effectively and respectfully, both verbally and in writing.

Requirements:

  • High school diploma required.
  • 1-3 years' strong Customer Service and telephone experience required.
  • Must have the ability to work independently as well as collaboratively.


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