Customer Service Ambassador

1 month ago


Milford, Michigan, United States Planet Fitness Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.

Why Work with Us?
  • We offer great growth opportunities in a dynamic and growing company.
  • You will have a set schedule, allowing for a healthy work-life balance.
  • Full-time positions come with medical, dental, and vision insurance benefits.
  • Our Employee Referral Bonus Program rewards your referrals.
  • After 120 days of active employment, you will be eligible for a salary increase.
  • You will receive a FREE Black Card Membership, giving you access to our facilities and services.
  • We offer a 401(k) plan with a generous employer match and a profit-sharing program.
  • Our sparkling clean work environment is maintained by all team members.
  • You will contribute to creating a healthier Planet by helping us change people's lives.
  • Our team is a group of talented and dynamic individuals who work hard and play hard.
  • We offer an Employee Assistance Program (EAP) to support your well-being.
Responsibilities
  • You will provide exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional 'Judgement Free' member experience.
  • You will greet members and guests, making them feel comfortable and welcomed.
  • You will answer phones in a friendly manner and assist callers with various questions.
  • You will check in members, provide tours of the club, and sign up new members.
  • You will log amenities, communicate updates and billing issues to members and guests, and respond to member questions and concerns in a timely and professional manner.
  • You will maintain the cleanliness of the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
  • You must be at least 18 years old.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • You will be required to stand and walk continually during your shift.
  • You will be required to talk to members and potential members in person and on the phone during your shift.
  • You must be able to lift 45 pounds.

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your coworkers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of.

Equal Opportunity Employer



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