Software Integration Analyst II

2 weeks ago

Anaheim, California, United States Wescom Credit Union Full time
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Current Wescom Employees:
Please visit the Career Center in Workday to search and apply for a current job opening.

We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.

Salary Grade:

158E
Salary Pay Range for

This Position:
$78, $117,200.00

POSITION SUMMARY:


The Software Implementation Analyst II plays a crucial role in the deployment and delivery of our WRG software solutions along with other vendor software solutions, ensuring a seamless transition for end-users.

As a member of the implementations team, the Software Implementation Analyst collaborates closely with the Senior Software Implementation Analyst, project managers, and various project team members, including third-party providers and partner consulting teams.



ESSENTIAL POSITION FUNCTIONS:


The Software Implementation Analyst II specializes in the configuration and deployment of WRG software and other vendor software integrations into clients' core systems and third-party services.

Throughout the project lifecycle, the Software Implementation Analyst is accountable for guiding the project through major phases, including independently managing Requirements, Software Configuration, Integrations, Testing, and Production Go-Live.


Project Setup, Installation, Configuration, and Implementation of WRG software and vendor software, which includes independently gathering Client Requirements / Gap Analysis, Software Installation, Software Configuration, Integrations, Testing, and Production Go-Live.


Facilitates clients in the technical preparations for new installations or builds and provides hands-on training to the client's technical users to ensure successful software installations and configuration changes.

Collaborates with cross-functional teams to assist in gathering requirements, planning, testing, and rollout of new builds/versions to clients.

Contributes to the creation of training materials and documentation, ensuring they remain current.

Engages in or leads discussions with clients and the Senior Implementation Analyst to define business, process, functional, and data element requirements necessary for solution configuration.

Troubleshoots software and implementation challenges, providing workaround and functional implementation guidance.

Acts as a Help Desk administrator, offering clients ongoing support.



OTHER POSITION RESPONSIBILITIES AND DUTIES:

Provides assistance to existing clients in identifying and resolving medium to highly complex production issues.

Supports other implementation engineers in both group and one-on-one settings to troubleshoot installation challenges.


Effectively communicates project expectations and status updates to all team members and stakeholders, including business representatives, partners, clients, and implementation team members.


Participates in and occasionally leads regularly scheduled team meetings to identify installation issues and guide team members in problem resolution.

EDUCATION AND EXPERIENCE:

BS/BA degree in Information Technology, Computer Science, or a related field is preferred.



OTHER SKILLS AND ABILITIES:

Demonstrated experience (2-4 years) in enterprise software system installations, configuration, implementations, project life cycles, and software implementation methodologies.

Experience in software implementation projects involving integration with third-party software.

Proficient knowledge of Microsoft internet solutions, particularly IIS 6.0/7.0, and web service-based software solutions.

Experience in the financial sector, particularly with Credit Unions, is preferred.

BS/BA degree in Information Technology, Computer Science, or a related field is preferred.

Willingness to travel to client locations as needed.

Familiarity with the Symitar environment and its related technologies, such as Report Generator (PowerOn) and SYMCONNECT, is a plus.

Knowledge of the Keystone Correlation environment and its associated technologies.

COMPUTER SKILLS:

Proficient in Microsoft applications (Word, Excel, Outlook).



MATHEMATICAL SKILLS:

Algebra-level mathematical ability preferred.

PHYSICAL DEMANDS:


The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description in no way implies that these are the only duties to be performed.

An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

If you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.

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