Senior Patient Access Coordinator

2 weeks ago

Denver, Colorado, United States Denver Health Full time

We are seeking a dedicated Senior Patient Access Coordinator for our Comprehensive Care Center to enhance our team.

Our mission is to support individuals throughout their health journeys.
Where is your health journey leading you?

Being a vital part of our community means our efforts reflect a greater purpose that unites us all:

Compassion in action, Resilience in adversity, Improvement in health.

Department

Comprehensive Care Center Position Overview

Under general oversight, this role involves coordinating assigned staff responsibilities and managing the distribution of personnel resources within the clinic to ensure smooth patient flow. Proficient in all facets of front office clinic operations, including but not limited to: outpatient registration, patient scheduling, clinic schedule template creation and maintenance, cash management, quality assurance including regular feedback, insurance verification, and staff training. Provides recommendations for re-training and oversees the onboarding of new employees. Collaborates effectively with other department leaders, supervisors, and managers to maintain continuous clinic operations by monitoring daily schedules and registration processes. The Patient Access Lead will be present in clinics that meet the criteria for Nurse Manager and Charge Nurse leadership.

Key Responsibilities:
  • Offers Administrative Support for the clinic, including time and attendance management, help desk inquiries, and other assigned tasks (10%)
  • Registers and schedules patients, actively monitoring and managing clinic-specific Work Queues (10%)
  • Conducts Quality Control and Assurance - performs weekly and monthly audits to ensure compliance with standards set by the organization. Trains and assists staff to achieve quality assurance objectives (5%)
  • Manages cash handling responsibilities, including preparing daily cash deposits, processing refunds, training clerical staff on cash deposit procedures, and addressing discrepancies as necessary (5%)
  • Assigns tasks and oversees workflow, tracking daily assignments for employees (5%)
  • Provides coverage in clinic registration areas during staff shortages due to leave (5%)
  • Handles telephone inquiries; screens calls, routes them appropriately, and takes messages (5%)
  • Participates in monthly Front End operations meetings; attends regularly scheduled departmental and leadership meetings, huddles, and one-on-ones with supervisors/managers, ensuring timely communication of information to the clerical team (5%)
  • Orders and maintains inventory levels for office supplies, encounter forms, and other necessary materials (5%)
  • Performs template maintenance: requests for new provider templates, schedule creation, and modifications (5%)
  • Addresses customer service concerns and maintains a high standard of service among clerical staff at all times (5%)
  • Collaborates with the Clerical Supervisor to foster positive interpersonal relationships with colleagues, physicians, patients, and visitors, treating all individuals with courtesy, dignity, empathy, and respect (5%)
  • Works with the Clerical Supervisor to establish clear performance expectations for staff, developing job-specific customer service standards and communicating these to each employee (5%)
  • Assists the Clerical Supervisor in evaluating ongoing staff competency and identifying training needs, ensuring appropriate training is provided (5%)
  • Initiates team-building activities to promote departmental cohesion and collaboration (5%)
  • Recognizes and appreciates positive contributions and behaviors within the organization (5%)
  • Identifies and escalates system issues, environmental concerns, and employee matters to the clerical supervisor and clinic leadership as appropriate (5%)
Qualifications:
  • No High School Diploma and/or No GED
Experience:
  • 1-3 years of clerical experience required.
Skills and Competencies:
  • Exceptional interpersonal communication and telephone skills are essential.
  • Strong analytical skills, critical thinking, and problem-solving abilities with a focus on customer service.
  • Ability to collaborate with a diverse team and serve a varied customer base, explaining procedures and organizational policies in a healthcare environment.
  • Availability to work 40 hours per week with flexibility to meet clinic needs.
  • Proficient in Windows XP.
  • Bi-lingual skills are preferred.

Work Type

Regular

Compensation

$30.41 / hr

Benefits

  • Comprehensive benefits package including up to 27 paid days off annually, immediate retirement plan contributions up to 9.5%, and generous health insurance options.
  • Complimentary public transportation pass.
  • On-site fitness center and wellness programs.
  • Childcare discounts and exclusive offers on various brands, travel, and more.
  • Tuition reimbursement and assistance.
  • Opportunities for education and professional development, including career pathways and coaching.
  • Clinical advancement programs and shared governance.
  • Eligible for Public Service Loan Forgiveness (PSLF) and access to student loan coaching and assistance.
  • Eligible employer for National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC).

Core Values

  • Respect
  • Belonging
  • Accountability
  • Transparency

All applicants for safety-sensitive positions must successfully complete a pre-employment drug screening after receiving a conditional job offer.

Denver Health is a comprehensive, high-quality academic healthcare system recognized as a national model, encompassing a Level I Trauma Center, a 555-bed acute care facility, emergency medical response services, multiple family health centers, school-based health centers, and various public health initiatives.

As Colorado's primary safety-net institution, Denver Health is committed to providing extensive uncompensated care for the uninsured, serving as a cornerstone for community health needs and caring for a significant number of individuals annually.

We are dedicated to fostering diversity within our workforce and are proud to be an equal opportunity employer (EOE).

Denver Health values the unique perspectives, skills, and contributions that reflect the needs of our community. For more information about our commitment to diversity, please visit our website.

Applications will be accepted until the position is filled.

  • Patient Access Coordinator

    1 day ago

    Denver, Colorado, United States Denver Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Denver Health. As a Patient Access Coordinator, you will be responsible for performing all components of patient registration and discharge into our EPIC system.Key Responsibilities:Enter charges for services, data entry, and chart...

  • Patient Access Coordinator

    3 days ago

    Denver, Colorado, United States UC Health Full time

    About the RoleUCHealth is seeking a highly skilled Patient Access Specialist to join our team in our ambulatory care settings. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional registration and clerical services.Key ResponsibilitiesRegistration and Scheduling: Meet with...

  • Patient Access Coordinator

    5 days ago

    Denver, Colorado, United States Denver Health Full time

    Job SummaryDenver Health is seeking a highly motivated Patient Access Coordinator to join our team. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and discharge processes.Key Responsibilities:Registers patients into the EPIC system, ensuring accurate and timely data entry.Collects and processes...

  • Patient Access Coordinator

    2 days ago

    Denver, Colorado, United States Denver Health Full time

    Job Summary:Denver Health is seeking a motivated Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our patient registration and discharge processes. This includes entering charges for services, data entry, and chart breakdowns. You will also be responsible for...

  • Patient Access Coordinator

    3 days ago

    Denver, Colorado, United States UC Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Specialist to join our team at UCHealth. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive timely and accurate care.Key ResponsibilitiesRegistration and Scheduling: Meet with patients and/or their caregivers to exchange necessary...

  • Patient Access Coordinator

    1 day ago

    Denver, Colorado, United States National Jewish Health Full time

    Job SummaryAs a Patient Access Representative II at National Jewish Health, you will play a vital role in ensuring seamless patient scheduling and registration processes. This position requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesSchedule Patient...

  • Patient Access Coordinator

    3 days ago

    Denver, Colorado, United States Denver Health Full time

    Job Summary:Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and...

  • Senior Patient Services Coordinator

    2 weeks ago

    Denver, Colorado, United States SCL Health Full time

    Senior Patient Services CoordinatorAs a demonstration of our dedication to you and to facilitate your integration into our organization, we are pleased to offer a sign-on bonus and a retention bonus when applicable.Your Role.As a Senior Patient Services Coordinator, you will bring your full self to your role. You excel in a fast-paced environment, maintain...

  • Patient Access Coordinator II

    2 weeks ago

    Denver, Colorado, United States National Jewish Health Full time

    Position OverviewAs a Patient Access Coordinator II, you will be responsible for managing patient appointments for medical and ancillary services. Your role will involve the precise collection of essential patient demographic and insurance details while ensuring effective communication with both patients and clinical staff regarding scheduling matters.Key...

  • Patient Access Coordinator II

    2 weeks ago

    Denver, Colorado, United States National Jewish Health Full time

    Position OverviewAs a Patient Access Coordinator II, you will be responsible for managing patient appointment scheduling for both physician and ancillary services. Your role will involve accurately gathering essential patient demographic and insurance details while ensuring effective communication with patients and clinical staff regarding any scheduling...

  • Patient Access Coordinator

    3 days ago

    Denver, Colorado, United States US Health Services Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist Sr to join our team at US Health Services. This role is responsible for performing receptionist, registration, and clerical duties associated with registering patients for services.Key ResponsibilitiesPatient Registration: Meet with patients and/or their caregivers to exchange necessary...

  • Patient Access Representative II

    2 days ago

    Denver, Colorado, United States National Jewish Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative II to join our team at National Jewish Health. As a key member of our healthcare team, you will be responsible for scheduling patient appointments, collecting demographic and insurance information, and maintaining effective communication with patients and clinical...

  • Patient Access Specialist

    3 days ago

    Denver, Colorado, United States AH Rocky Mountain Full time

    About the RoleWe are seeking a highly skilled Patient Access Specialist to join our team at AH Rocky Mountain. As a key member of our Patient Financial Services department, you will play a critical role in ensuring the smooth registration process for our patients.Key ResponsibilitiesVerify patient eligibility and obtain pre-certifications and authorizations...

  • Patient Access Specialist

    3 days ago

    Denver, Colorado, United States Denver Health Full time

    Job SummaryDenver Health is seeking a highly organized and detail-oriented Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing all components of patient registration and discharge into the EPIC system. This includes entering charges for services, data entry, and chart breakdowns. You will also...

  • Clinical Access Coordinator

    5 days ago

    Denver, Colorado, United States Intermountain Healthcare Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Registration Specialist to join our team at Intermountain Healthcare. As a key member of our patient access team, you will be responsible for registering patients in multiple service lines, ensuring accurate and timely collection of demographic, financial, and clinical information.Key...

  • Patient Access Lead

    2 days ago

    Denver, Colorado, United States Intermountain Health Full time

    Job SummaryAs a Patient Access Lead - Revenue Cycle Operations at Intermountain Health, you will play a critical role in ensuring the smooth operation of our patient access and registration processes. This position requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesLead...

  • Patient Access Registration Supervisor

    1 week ago

    Denver, Colorado, United States SCL Health Full time

    Job OverviewYour Role.As a Patient Access / Registration Lead, you will bring your skills and dedication to the forefront of patient care. You excel in maintaining organization and efficiency while fostering a positive environment. Your insights and contributions are valued, and you thrive in a collaborative setting.About Us.SCL Health is a nonprofit...

  • Patient Access Registration Supervisor

    1 week ago

    Denver, Colorado, United States SCL Health Full time

    Job OverviewYour Role.As a Patient Access / Registration Lead, you will bring your dedication and expertise to the forefront of our operations. You excel in maintaining organization and efficiency while fostering a positive work environment. Your insights and collaborative spirit are invaluable, as you understand the importance of teamwork in achieving...

  • Patient Access Registration Supervisor

    1 week ago

    Denver, Colorado, United States SCL Health Full time

    Job OverviewYour Role.As a Patient Access / Registration Lead, you are essential in ensuring a seamless patient experience. You are adept at managing multiple tasks efficiently while maintaining a positive atmosphere. Your insights and contributions are valued, and you thrive in a collaborative environment where teamwork is paramount.About Us.SCL Health is a...

  • Patient Access Specialist

    3 days ago

    Denver, Colorado, United States Denver Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Access Specialist to join our team at Denver Health. As a key member of our clinical operations team, you will be responsible for ensuring seamless patient registration and discharge processes.Key Responsibilities:Registration and Discharge: Accurately register and discharge patients...