Senior Patient Services Coordinator

2 weeks ago

Denver, Colorado, United States SCL Health Full time

Senior Patient Services Coordinator

As a demonstration of our dedication to you and to facilitate your integration into our organization, we are pleased to offer a sign-on bonus and a retention bonus when applicable.

Your Role.

As a Senior Patient Services Coordinator, you will bring your full self to your role. You excel in a fast-paced environment, maintain exceptional organization, and foster a positive atmosphere.

You are skilled in your profession, yet you aspire to contribute to something larger, understanding that while individual strengths are valuable, a cohesive team is unbeatable.

About Us.

We are part of SCL Health, a nonprofit healthcare organization grounded in faith, dedicated to delivering person-centered care. With a presence across multiple states, we provide a comprehensive range of primary and specialty healthcare services.

We prioritize the health of you and your family through a robust benefits package that includes medical, dental, and vision coverage. Recognizing that health encompasses more than just physical well-being, we have initiated a Healthy Living program that addresses holistic health through financial incentives, digital resources, wellness classes, counseling, and paid time off. Additionally, we offer tools for financial wellness and retirement planning.

Our Culture.

We strive to align our mission with your career aspirations, our values with our workplace environment. We promote joy and take pride in our integrity.

We celebrate each other’s successes, share laughter, and acknowledge the importance of spirituality in the healing process. We are proud of our knowledge and recognize the endless opportunities for learning.

Your Responsibilities.

As a Senior Patient Services Coordinator, you will:

  • Lead the team in organizing daily workloads to ensure efficient scheduling and registration processes.
  • Support financial reconciliation tasks as needed.
  • Assist team members in resolving complex issues.
  • Coordinate appointment scheduling with practitioners to ensure optimal patient care.
  • Facilitate training for new employees and oversee ongoing training initiatives.
  • Conduct quality assurance assessments on team members, documenting findings for leadership review.
  • Prepare essential reports to aid leadership in decision-making.
  • Collaborate with clinical staff to gather charge information for all patients.
  • Code procedures and diagnoses accurately for billing purposes.
  • Serve as a resource for Practice Managers and Physicians regarding billing inquiries.
  • Manage complex patient billing issues and inquiries.
  • Welcome patients, manage phone communications, and document all interactions in the electronic medical record (EMR).
  • Schedule patient appointments for various services.
  • Register patients, ensuring accurate demographic data entry.
  • Verify insurance information and inform self-pay patients of their financial responsibilities.
  • Refer patients to financial counseling when necessary.

Your Qualifications.

We value individuals over resumes, yet we maintain high standards, which is why we require:

  • A High School Diploma or equivalent.
  • A minimum of one year of experience in a front office or revenue cycle role within a healthcare setting.
  • A solid understanding of health insurance and medical billing.
  • Proficient computer and communication skills.

Your Future.

Now that you have a clearer understanding of the Senior Patient Services Coordinator role, we hope you consider joining our team. At SCL Health, you will reaffirm your passion for this work and the calling that brought you here.

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