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Patient Access Coordinator

2 months ago


Denver, Colorado, United States Denver Health Full time

Job Summary:

Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff.

Key Responsibilities:

• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
• Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers (20%)
• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification (10%)
• Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid (10%)
• Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors (10%)
• Verifies and updates patient demographics information and billing insurance information for new and existing patients (10%)
• Calls insurance companies for treatment authorization and benefit information (10%)
• Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification (5%)
• Maintain quality assurance scores of 98% or higher in conjunction with department expectations (5%)

Requirements:

• No High School Diploma and/or No GED Required
• No experience required
• Licenses:
• Knowledge, Skills and Abilities:
• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm. Knowledge of Microsoft Office Suite. Familiarity with Epic

Benefits:

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer