Automobile Damage Claims Specialist

7 days ago


Lansing, Michigan, United States Farm Bureau Insurance Full time

Job Summary

Farm Bureau Insurance is seeking a highly skilled Senior Claims Representative to join our team. As a Senior Claims Representative, you will be responsible for providing an efficient settlement of automobile physical damage losses while delivering a WOW customer experience.

Key Responsibilities

  • Complete appraisals and evaluate damage on vehicles to ensure accurate repair costs and provide quality service to customers.
  • Maintain general knowledge of automobile repairs, procedures, and accepted repair practices to stay informed of the latest changes and updates in automobile repairs and technology.
  • Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process.

Requirements

  • High school diploma or equivalent required.
  • Three to five years' experience required. Must pass AIC 30 if less than three years' experience.
  • Must possess basic knowledge of computer word processing and the capability to converse with customers regarding the settlement of automobile claims.

Preferred Qualifications

  • Bachelor's degree preferred.

Benefits

  • Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

Work Environment

  • This is a remote position, however it is required to work one day per month in the Farm Bureau Home Office located in Lansing, Michigan.


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