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Claims Management Specialist

2 months ago

Lansing, Michigan, United States Auto-Owners Insurance Full time

At Auto-Owners Insurance, we pride ourselves on offering a fulfilling and challenging career path. Our dedicated team members play a crucial role in providing financial stability by assisting individuals and businesses in recovering from losses.

Position Overview

We provide a merit-based remote work option tailored to job responsibilities. Following initial in-person training, this role may allow for up to 2 days of remote work each week.

We are currently in search of a skilled and driven Claims professional to enhance our team. The responsibilities of this position include, but are not limited to:

  • Creating, preparing, and delivering educational resources aimed at identifying areas for improvement, utilizing these materials to foster the development of fellow associates.
  • Collaborating with branch leadership to strengthen the capabilities of associates within the claims department and to enhance branch management's comprehension of associate development.
  • Monitoring the achievement of training goals, assessing training methodologies, and compiling reports for management that include insights and recommendations for improvements.
  • Engaging effectively with associates and clients at all organizational levels.
  • Partnering with branch management teams and Home Office Claims to devise strategies for regular and productive interactions with associates across all branches.
  • Assessing and analyzing the performance and efficiency of external service providers, including independent adjusters and appraisers.
  • Traveling as necessary to attend meetings, seminars, and additional training sessions.
Qualifications & Skills
  • Bachelor's degree or equivalent professional experience.
  • Several years of experience in claims, including roles as Associate, Branch, and Field Claim Representative.
  • Experience in the estimating/repair industry is preferred.
  • A commitment to continually seeking more effective and efficient training methods to enhance the skill sets of our Claim Representatives.
  • Strong problem-solving abilities, training expertise, and skill development capabilities.
  • Demonstrated leadership qualities and exceptional communication skills.
Employee Benefits

Auto-Owners Insurance offers a diverse array of career opportunities, and we are looking for talented individuals to help us maintain our long-standing tradition of excellence. We provide a supportive work environment, a structured training program, employee mentoring, and a comprehensive compensation and benefits package. In addition to a competitive base salary, we offer a matched 401(k), a fully-funded pension plan (once vested), and bonus opportunities. Our generous paid time off policy includes holidays, vacation days, personal time, and sick leave. If you are seeking a rewarding career alongside exceptional colleagues, Auto-Owners Insurance is the ideal workplace for you.

Equal Employment Opportunity

Auto-Owners Insurance is committed to equal employment opportunities. We hire, transfer, and promote based on ability, without regard to disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, national origin, or any other factor prohibited by federal, state, or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.