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Senior Claims Specialist

2 months ago

Lansing, Michigan, United States Auto-Owners Insurance Full time
Job Summary

A career at Auto-Owners Insurance is challenging and rewarding. Our team of caring professionals creates financial security by helping individuals and businesses make a new start when a loss occurs.

Key Responsibilities
  • Investigate and evaluate commercial auto claims arising out of the Company's business.
  • Determine the appropriate disposition of claims, including first and third-party claims that may be in litigation.
  • Provide exceptional service to agents, insureds, and others while handling claims to their conclusion.
  • Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability.
  • Make payments in accordance with coverage, damage, and liability determination.
  • Perform other functions or duties to properly adjust the loss.
  • Become familiar with the auto provisions of our commercial insurance policies, endorsements, and forms.
  • Apply coverage analysis skills and learn and comply with the Company's claim handling procedures.
  • Develop skills in claim negotiations and settlements.
  • Effectively meet the service needs of agents, insureds, and others.
  • Meet with people involved with commercial auto claims, sometimes outside of the office environment.
  • Obtain and maintain appropriate adjuster's license(s) as required.
  • Complete relevant continuing education programs as required.
  • Handle claims activities and investigations by phone, mail, and occasional on-site investigations.
  • Use computer-based information for reference; enter information into computer systems; develop specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools.
  • Work closely with Underwriting to communicate issues potentially affecting policy rating or eligibility.
  • Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.
Requirements
  • Bachelor's degree or direct equivalent experience.
  • Garage/dealership industry experience preferred.
  • Ability to read, interpret, and react to documents such as contracts, insurance policies, procedure manuals, and legal documents.
  • Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment.
  • Ability to write reports and compose correspondence.
  • Ability to communicate, both oral and written formats, in a polite, clear, concise, and accurate way.
  • Ability to demonstrate good problem-solving interpersonal skills.
  • Ability to accurately deal with mathematics, including geometry (area and volume) and understanding of personal and business finance documents.
  • Able to effectively deal with a diverse group of individuals and manage varied factual circumstances.
  • Ability to organize assigned work.
  • Ability to maintain confidentiality and data security.
  • Ability to maintain a professional image.
  • Ability to demonstrate basic knowledge with insurance policy review and sound organization.
Benefits

Auto-Owners Insurance offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off, including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.