Insurance Customer Service Representative

3 days ago


Everett WA USA, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a valued member of our team, you will be responsible for providing exceptional customer service to our policyholders. Your key responsibilities will include:

  • Assisting customers with their insurance needs by providing accurate and timely information.
  • Processing policy changes and updates in our system.
  • Handling incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction.
  • Maintaining customer records and updating information as needed.
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Staying up to date with insurance products and industry trends to effectively assist customers.
  • Following company policies and procedures to ensure compliance with regulations and guidelines.
  • Meeting or exceeding performance goals and targets set by the company.
  • Continuously improving knowledge and skills through training and development opportunities.


Why Join Our Team?
We are committed to providing our customers with the best possible service. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.

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