Insurance Customer Service Representative
21 hours ago
As a State Farm Insurance Account Associate, you will play a vital role in providing exceptional customer service to our policyholders. Your primary responsibility will be to assist customers with their insurance needs by providing accurate and timely information. You will also be responsible for processing policy changes and updates in our system, handling incoming calls and emails from customers regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. To be successful in this role, you must be able to stay up to date with insurance products and industry trends to effectively assist customers, and follow company policies and procedures to ensure compliance with regulations and guidelines. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.
Key Responsibilities:
- Assist customers with their insurance needs by providing accurate and timely information
- Process policy changes and updates in the system
- Handle incoming calls and emails from customers regarding policy inquiries and claims
- Collaborate with team members to resolve customer issues and ensure customer satisfaction
- Maintain customer records and update information as needed
- Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Ability to stay up to date with insurance products and industry trends
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
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