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Insurance Customer Service Representative

4 weeks ago

Gaithersburg MD USA, United States State Farm Insurance Full time
Job Description

As a key member of the State Farm Insurance team, you will play a vital role in providing exceptional customer service and support. Your primary responsibilities will include:

Key Responsibilities:
  • Providing accurate and timely information to customers regarding their insurance policies and needs.
  • Processing policy changes and updates in the system to ensure seamless customer experiences.
  • Handling incoming calls and emails from customers to address their inquiries and concerns.
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction.
  • Maintaining accurate customer records and updating information as needed.
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Staying up-to-date with insurance products and industry trends to effectively assist customers.
  • Ensuring compliance with company policies and procedures to meet regulatory requirements.
  • Meeting or exceeding performance goals and targets set by the company.

We are seeking a highly motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our company, we encourage you to apply.