Insurance Customer Service Representative

4 weeks ago


Howell MI USA, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information regarding their policies.

**Key Responsibilities:**

* Process policy changes and updates in our system to ensure seamless customer experiences
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain accurate and up-to-date customer records
* Provide professional and efficient service to customers, addressing their concerns and resolving problems in a timely manner
* Stay informed about insurance products and industry trends to effectively assist customers
* Adhere to company policies and procedures to ensure compliance with regulations and guidelines

**What We Offer:**

* Opportunities for continuous learning and skill development
* A dynamic and supportive work environment
* The chance to make a positive impact on customers' lives

**Requirements:**

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in using computer systems and software
* Excellent problem-solving and analytical skills

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at State Farm Insurance.



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