Insurance Customer Service Representative
2 days ago
State Farm Insurance
**Job Summary:**
As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information regarding their policies.
**Key Responsibilities:**
* Process policy changes and updates in our system, ensuring seamless and efficient service to our customers.
* Handle incoming calls and emails from customers regarding policy inquiries and claims, providing prompt and professional assistance.
* Collaborate with team members to resolve customer issues and ensure customer satisfaction, maintaining a high level of professionalism and courtesy.
* Maintain accurate and up-to-date customer records, ensuring that all information is current and compliant with company policies.
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
* Stay up-to-date with insurance products and industry trends to effectively assist customers and provide informed guidance.
* Follow company policies and procedures to ensure compliance with regulations and guidelines.
**Requirements:**
* Meet or exceed performance goals and targets set by the company.
* Continuously improve knowledge and skills through training and development opportunities.
**Why State Farm Insurance?**
At State Farm Insurance, we are committed to providing our customers with the best possible service and support. As an Account Associate, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a real difference in the lives of our policyholders.
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